Patient Care Specialist II - Ambulatory

Preferred Qualifications

• One and a half (1.5) years of experience in a behavioral healthcare setting
• State‑recognized addiction training certification
• Intermediate knowledge of addiction treatment and recovery principles
• Strong computer and documentation skills

Responsibilities

• Support patient engagement through role modeling, encouragement, and motivational interviewing
• Promote a trauma‑informed, recovery‑oriented environment through calm and respectful enforcement of program guidelines
• Support AMA prevention and early intervention by monitoring risk indicators and communicating concerns to the treatment team
• Assist with admissions by monitoring patient safety, providing orientation, and completing required documentation
• Facilitate patient cellphone access in accordance with the Transitional Living Playbook
• Follow all safety, medical, infection control, and security protocols, including searches, drug screen observations, and heat treatments
• Conduct patient and belongings searches for contraband and manage valuables according to policy
• Monitor patient self‑administration of medications and obtain vital signs as required, reporting changes to medical staff
• Maintain readiness for medical and behavioral emergencies, including overdose response and Narcan administration
• Ensure accurate and timely EHR and facility documentation, including shift reports and incident reports
• Facilitate or support recovery activities, support groups, and daily programming
• Support patients in developing life and recovery skills through structured activities
• Assist with meal planning, grocery orders, and independent living skill development
• Support patients with basic aftercare planning documentation and coordination with the treatment team
• Provide safe and compliant patient transportation and maintain accurate mileage records
• Organize and facilitate store runs and community outings in accordance with established procedures
• Maintain a clean, safe, and structured physical environment through routine inspections
• Perform duties in alignment with CARF standards to support accreditation readiness
• Support and guide PCS I teammates with skill development and role acclimation
• Model professionalism, accountability, and best practices in patient care and documentation
• Maintain required training and certifications
• Perform other duties as assigned

Join our team. Start saving lives today.

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