Care Coordinator: Triage Center DMHAS- 6939

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Job title: Care Coordinator

Employment type: Full-time, 40 hours/wk

Scheduled hours

• Monday-Friday 8:30AM-4:30PM or
• Monday-Friday 8:30AM-5PM

Program/Location: Triage Center DMHAS, Manchester

PC#: 1753

About the program: Triage Center DMHAS

• Responds to statewide requests for CHR services.
• Provides clinical screening & triage to multiple levels of care.
• Refers individuals and/or families to the appropriate level of care in or out of our service system.
• Crisis triage to 911/emergency services and/or MCRT & EMPS (via 211) as needed.
• Triage Center is staffed by a team of call center agents, two care coordinators, an access coordinator and a manager.

About the position

Duties & Responsibilities

• Participate as member of multi-disciplinary treatment team
• Track and coordinate client intake, discharge, services and referrals as applicable
• Provide assistance to team including coordination of treatment planning and providing daily triage.
• Educate and link individuals to self-help groups, natural support and other resources as needed.
• Assist with linking clients with community support systems and agencies and in obtaining benefits for which they may be qualified: insurance, housing, treatment, representative payee, legal services, medical services, education and employment.
• Maintain careful documentation of contacts and communication to maintain quality services. Complete all required documentation in compliance with agency policy.
• Work as a liaison between agency and other relevant providers and teams to coordinate care for referred clients.
• Assist with scheduling and providing transportation to and from appointments.
• Maintains documentation in compliance with agency and program standards.
• Participates in staff meetings, supervision, training and other meetings as assigned.
• Establish knowledge of cultures and communication styles associated with various groups, particularly oppressed groups, to provide culturally sensitive and competent care.
• Provides crisis intervention and

Qualifications

Education

Bachelor’s degree in human service-related field required. Experience may be accepted in lieu of education for some positions.

Experience

A minimum of two years’ related experience preferred.

Licensure/Certification/Registration

Valid driver’s license required.

Why Join CHR?

Award-Winning Workplace

• Proudly recognized as a Top Workplace for 12 consecutive years!

Generous Time Off

• Enjoy ample paid time off, including a special day off for your birthday!

Retirement Savings

• Benefit from contributions to your 403b Retirement Plan.

Comprehensive Insurance

• Competitive premiums with added discounts on pet, auto, and home insurance!

Education & Tuition Support

• Tuition reimbursement and professional development programs.
• Student loan repayment assistance (Public Service Loan Forgiveness, Nurse Corps, NHSC/HRSA at select sites).
• Exclusive tuition discounts for CHR employees at several local colleges/universities.

Career Development

• FREE robust training curriculum, featuring our brand-new Clinical Training Series for interactive learning, practical skill enhancement, and professional growth!
• Clinical supervision and/or mentoring available at many programs.
• Internal career fairs: connect with recruiters to discuss your career aspirations and the various opportunities available within our over 80 programs statewide.

Wellness Program

• Annual wellness stipend.
• FREE premium subscription to the Calm app, for employees and their families.
• Fun activities like coloring contests, lunch & learns, office seasonal decorating contests, employee appreciation events, and more!
• Up to 6 FREE confidential counseling sessions per issue, per year, for individuals, couples, & families through our EAP program.

Employee Involvement

• Participate in leadership luncheons with our CEO and various agency committees!

Stay Informed

• Weekly video updates from our CEO and monthly newsletters to keep you in the loop.

And So Much More

• Many benefits are available to all staff, regardless of the hours worked, with some subject to eligibility.

Join us at CHR and be part of an exciting, supportive, and dynamic workplace where your growth and well-being are our top priorities!

Compensation*

$19.2850/hr min, and up commensurate upon experience.

*Actual rates are determined at the time of offer and are based off of relevant experience, as well as adherence to our internal equity policy. Many of our positions offer program/location differentials and/or sign-on incentives. (Please note, for part-time positions this range would be pro-rated based on hours worked)

CHR is an equal opportunity employer, and we encourage all to apply.

Take the first step to a meaningful career and apply to CHR today!