Onsite Case Manager

This position does not have direct reports. This position is 40 hours per week, onsite.

Duties and Responsibilities

include the following. Other duties may be assigned.

1. Direct Case Management with Youth • Provide 1

• 1 case management primarily through in-person meetings, with phone, text, and virtual communication used as appropriate to the situation.
• Meet with youth 1–3 times per week, with increased contact during intake, transition periods, or times of higher need.
• Conduct thorough intakes, including required screenings and assessments that directly inform the youth’s case plan.
• Support youth in identifying goals and taking concrete, achievable steps toward stability and next steps.
• When appropriate, accompany youth to appointments, meetings, or services to advocate for and support access to care.
• Partner with youth to develop, monitor, and update case plans, transition and discharge plans, safety plans, and risk management plans.

• 2. Coordination with Team and Collaborators
• Facilitate weekly case consultations with shelter youth advocates, educators, medical and mental health providers, social workers, and other relevant staff.
• Provide guidance to shelter staff related to programming needs, youth support strategies, and care coordination, informed by ongoing milieu assessment.
• Coordinate care with external partners, including medical, mental health, and chemical health providers; schools; probation; child welfare; and other youth-serving agencies and community resources.
• Represent youth and advocate on their behalf in meetings with care teams, counties, and community partners.
• Participate in external collaborative spaces, such as Safe Harbor or Continuum of Care (CoC) workgroups or case conferences, as assigned/appropriate to the role.

• 3. Family, Caregiver, and Worker Engagement
• Serve as a liaison with parents, caregivers, guardians, caseworkers, probation officers, and other involved adults.
• Support family and caregiver engagement and reunification efforts when appropriate and aligned with the youth’s plan.
• Provide regular, appropriate progress updates to families, caregivers, and workers based on youth needs, relationships, and circumstances.

• 4. Transition and Aftercare Coordination
• Support planned and unplanned discharges, ensuring appropriate transition planning and continuity of care.
• When a Mobile Case Manager (MCM) is assigned, coordinate closely to ensure smooth handoff, clear communication, and continuity of services.
• When a MCM is not assigned, provide appropriate aftercare follow-up within program scope until transition is complete.

• 5. Documentation and Data Management
• Complete timely and accurate documentation in Power180 (electronic client record system), paper client records, and HMIS, REDCap, or other required systems.
• Ensure all required client records are current, complete, and well-organized, including case plans and updates; transition and discharge documentation; safety and risk management plans; screenings; assessments; and progress notes.
• Monitor youth progress toward goals and ensure documentation aligns with licensing, grant, and internal quality standards.
• Following a youth’s discharge, conduct a final review of all client records to ensure documentation is complete, accurate, and closed out appropriately.

• 6. Shelter Leadership and On-Call Responsibilities
• Serve as a leader within the shelter, modeling trauma-responsive practice, professionalism, and clear boundaries.
• Participate in on-call rotation as assigned.
• Provide consultation and support to shelter staff during complex or high-needs situations, in collaboration with the Program Manager.

Other duties as assigned.

Qualifications

• Bachelor’s degree in social work, social services, psychology, or a related field and two years of case management experience related to crisis, violence, trafficking, exploitation or homelessness preferred; relevant work experience may be substituted in lieu of education on a year-for-year basis.
• Experience in the nonprofit sector preferred.
• Valid driver’s license and insurance; dependable transportation for traveling to community partners and events.
• Ability to clear a Department of Human Services background screening.
• Experience working with young adults experiencing homelessness, trauma, or system involvement.
• Experience providing case management, youth coaching, or independent living skill support.
• Ability to build strong, authentic, trusting relationships with youth.
• Knowledge of trauma-responsive practices and the impacts of adversity and stress.
• Cultural humility and ability to work effectively with diverse communities.
• Strong organizational, documentation, and time-management skills.
• Familiarity with community resources for housing, employment, education, wellness, and financial literacy.
• Ability to navigate and support youth through complex systems (housing, benefits, legal, education, healthcare).
• Ability to document in HMIS, Power180, and other required systems.
• Ability to work flexible hours including evenings and weekends; participation in on-call rotation required.
• Must be 21 years of age.

Essential Competencies

• Knowledge of violence, trafficking, homelessness, trauma responsive care, youth-work, parenting, teaching and case management best practices.
• Awareness of one’s own cultural identity, with an understanding of how bias and experience influence their work with diverse individuals; demonstrates cultural humility and equity-minded practice.
• Thrives on direct engagement with families and caregivers, employing skills in safety planning, crisis intervention, conflict resolution and motivational interviewing; adapts to changing needs, remains calm under pressure, and supports youth through challenges.
• Maintain confidentiality and understand its implications in both the workplace and the community.
• Completes timely, accurate, and compliant documentation.
• Strong verbal and written communication skills; collaborates effectively with internal teams, program leadership, and community partners.
• Excellent organization with attention to detail and time management; ability to work independently and in a team; ability to operate in rapidly changing or ambiguous circumstances.
• Excellent communication, organizational and computer skills including MS Word, PowerPoint, SharePoint, Outlook, and Excel.
• Builds trusting, culturally responsive relationships that support youth autonomy and belonging.
• Uses trauma-responsive, empathetic, and grounding approaches with youth; helps youth navigate community systems while empowering them to lead their own journey.
• Partners with youth using shared decision-making and coaching to support skill-building and goal setting.
• Maintains professionalism, ethical boundaries, and sound judgment in complex situations.
• Demonstrates initiative, reflective practice, openness to feedback, and commitment to continuous learning.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, talk, and drive. The employee is frequently required to sit.

Positively Contribute

Positively Contribute to the 180 Degrees Vision and Mission.

Vision

Every person can experience hope for the future and reach their full potential.

Mission

180 Degrees creates safe spaces and services that honor each individual’s healing journey.

Non-Profit Location/Work Environment

• This is an onsite role.
• The environment is fast-paced and requires flexibility, attention to safety, and regular interaction with female identifying young adults experiencing crisis and trauma.
• The Case Manager may be required to work extended or irregular hours to support staffing, events, emergencies, or critical projects.
• This role includes scheduled on-call responsibilities.
• 180 Degrees operates 24/7/365; Case Managers are expected to maintain reasonable availability for urgent or time-sensitive needs outside standard business hours.

About 180 Degrees

This is an exceptional opportunity to join a fast-growing non-profit organization. Founded over 50 years ago, 180 Degrees is recognized for piloting innovative solutions to address challenges of homelessness, sexual exploitation, poverty and incarceration. With program sites around the state, 180 Degrees continues to expand its portfolio of programs and services now impacting the lives of over 2,000 youth and adults each year. We seek leaders who will guide the next growth phase of our organization.

Equal Opportunity Employer

180 Degrees, Inc. is an Equal Opportunity Employer

180 Degrees’ intention is for our staff to reflect the communities we serve. We actively encourage women, people of color, differently abled and other diverse candidates to apply for open positions.