Mobile Case Manager RYS

Duties and Responsibilities

include the following. Other duties may be assigned.

• Aftercare & Continuity of Services
• Provide individualized aftercare support for youth exiting shelter for approximately 3–6 months, based on youth need and choice.
• Offer aftercare services to all self-referred youth and engage additional youth as appropriate and desired.
• Maintain consistent engagement through in-person meetings, virtual communication, and approved digital platforms, including agency applications.
• Support youth in achieving stability related to housing, education, employment, health, relationships, and life skills.
• Collaborate with shelter staff prior to discharge to ensure smooth transitions and continuity of relationships.
• Work in partnership with other Mobile Case Managers across 180 Degrees to maintain continuity of care, share relevant information, and support youth who move between regions or programs.

• Community Outreach & Engagement
• Conduct proactive outreach in community locations where youth congregate (e.g., schools, community spaces, events).
• Develop and maintain a trusted, visible presence so youth recognize the MCM as a consistent and safe point of contact.
• Distribute outreach materials, maintain face-to-face engagement, and contribute to appropriate online outreach strategies.
• Utilize agency technology and applications to connect youth to services and resources.
• Participate in internal MCM coordination meetings or communication channels to ensure alignment of outreach strategies and messaging across programs.

• Shelter Integration & Transition Support
• Spend a portion of time onsite at the shelter or main office to maintain strong connection with staff and youth preparing to transition.
• Participate in transition planning meetings and support youth engagement prior to discharge.
• Promote continuity between shelter services and community-based support.

• Documentation & Data Integrity
• Accurately and timely document all youth contacts, outreach efforts, and case management activities in the agency database.
• Maintain strengths-based, clear documentation aligned with organizational expectations and licensing standards.
• Use data to inform outreach planning and monitor youth engagement.

• Professional Practice & Accountability
• Maintain regular supervision and scheduled onsite presence despite the independent nature of the role.
• Follow trauma-informed, strengths-based, and culturally responsive practices.
• Maintain professional boundaries and sound judgment while working independently in the community.
• Collaborate with internal teams and external partners to support youth stability and prevention efforts.

Other duties as assigned.

I will have performed my job well when

• Youth exiting shelter remain connected to support and demonstrate increased stability.
• Outreach presence results in youth recognizing and accessing support before crisis escalates.
• Services remain aligned across programs as youth move between communities.
• Documentation is timely, accurate, and reflects meaningful engagement.
• Shelter and community services function as a seamless continuum of care.

Qualifications

• Minimum age: 21.
• Bachelor’s degree in human services, psychology, social services, social work, or a related field and two years of related case management experience; case management experience may be substituted in lieu of education on a year-for-year basis.
• Experience in the nonprofit sector preferred.
• Valid driver’s license and insurance; dependable transportation for traveling to community partners and events.
• Ability to clear a Department of Human Services background screening.

Essential Competencies

• Strong foundation in trauma-responsive and youth-centered practice.
• Ability to build rapport with youth and families while maintaining professional boundaries.
• Skilled in care coordination, advocacy, and collaborative problem-solving.
• Understanding of confidentiality, data practices, and ethical responsibilities.
• Strong written and verbal communication skills and documentation skills.
• Excellent organization, time management, and attention to detail.
• Ability to operate effectively in fast-paced, complex environments.
• Proficiency with computer systems and databases.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use a computer. The employee is frequently required to sit. This position will be attending community events and participating in meetings with community partners. Occasional evening, weekend, or holiday hours, including on-call responsibilities.

Positively Contribute

Positively Contribute to the 180 Degrees Vision and Mission.

Vision

Every person can experience hope for the future and reach their full potential.

Mission

180 Degrees creates safe spaces and services that honor each individual’s healing journey.

Non-Profit Location/Work Environment

• This is an on-site position.
• Must be able to work extended hours for events and special projects when needed.
• Case Managers participate in the on-call rotation.
• Combination of community-based outreach and onsite shelter presence.
• 180 Degrees operates 24/7/365.
• Flexible schedule including occasional evenings or community-based hours to meet youth where they are.

About 180 Degrees

This is an exceptional opportunity to join a fast-growing non-profit organization. Founded over 50 years ago, 180 Degrees is recognized for piloting innovative solutions to address challenges of homelessness, sexual exploitation, poverty and incarceration. With program sites around the state, 180 Degrees continues to expand its portfolio of programs and services now impacting the lives of over 2,000 youth and adults each year. We seek leaders who will guide the next growth phase of our organization.

Equal Opportunity Employer

180 Degrees, Inc. is an Equal Opportunity Employer

180 Degrees’ intention is for our staff reflect the communities we serve. We actively encourage women, people of color, differently abled and other diverse candidates to apply for open positions.