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Case Manager

Quick overview

The Case Manager provides intensive, trauma-informed case management to families experiencing homelessness to support their transition to stable housing. Responsibilities include developing individualized service plans, connecting clients to community resources, and maintaining daily site operations.

Requirements summary

Candidates should have an Associate's degree or a High School Diploma/GED with 2-5 years of relevant experience in homelessness services or community outreach. Proficiency in basic office technology and strong advocacy and interpersonal skills are required.

high schoolassociate degreeAdvocacyDocumentationDe-escalationConflict resolutionInterpersonal communicationData trackingCrisis interventionCase managementCommunity outreachTrauma-informed careResource coordinationGroup facilitationEmotional regulationEmployment readinessBenefits enrollmentHousing stability support

Job description

Job DetailsJob Location

First
Step for
Families -
San
Mateo,
CA 94401Position
Type:
Full
TimeSalary
Range: $25.50 - $38.50
HourlyJob
Shift: Day ABOUT LIFEMOVES LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach. POSITION PURPOSE LifeMoves | First Step for Families (FSF) provides interim supportive housing in San Mateo to 39 families. During their stay, clients participate in holistic services tailored to each household’s unique needs and goals. Clients receive support to build self-sufficiency and return to housing stability, including but not limited to accommodations, meals, laundry, case management, and therapy. The team supports clients with housing, employment, benefits, physical and behavioral health through case management, workshops, and connection to specialized resources. The First Step for Families Interim Supportive Housing (ISH) Case Manager (CM) reports to the site Program Director and provides case management, supports daily site operations, maintains a safe and welcoming environment, monitors the site, responds to client needs, and supports client check-ins, group activities, and overall site coordination. The position plays a key role in supporting people moving toward safe, stable housing and greater self-sufficiency. They provide case management services, life skills support, and resource connections and work in partnership with clients to set goals, celebrate progress, and overcome challenges. Using a trauma-informed and strengths-based approach, this position builds trust and respect, making sure clients feel heard, valued, and supported throughout their journey. Key responsibilities include supporting clients by connecting them to services, building support networks, facilitating groups and activities, advocating for equitable access, and providing crisis intervention when needed. Beyond working directly with clients, this role may help to improve the overall program by sharing ideas, identifying service gaps, and helping strengthen community relationships. This role maintains clear documentation, contributes to program planning and reporting, and models professional, ethical behavior and works closely with their teammates to provide high-quality, coordinated care. Through their efforts, staff empower clients to grow their strengths, reach their goals, and build a better future. ESSENTIAL JOB RESPONSIBILITIES Client Support and Case Management Develop and maintain individualized case plans focused on housing, employment, benefits, and overall well-being, based on each client’s strengths and goals. Support clients with housing searches, employment readiness, benefits enrollment (e.g., General Assistance, CalFresh, CAPI), and skill-building activities such as budgeting and daily living. Connect clients to healthcare providers and community resources, and assist with coordination, scheduling, and transportation as needed. Maintain accurate and timely client documentation and outcome tracking in HMIS and the agency’s client management system. Advocate for client needs and rights when working with partners, landlords, employers, or service agencies; provide mediation and conflict resolution support as needed. Provide calm, trauma-informed crisis response and ensure all client services align with ethical standards and agency values. Resource Connection and Community Collaboration Build and maintain partnerships with community organizations, public agencies, and system partners (e.g., VA, APS, CPS, Probation) to support clients and improve access to resources. Serve as a liaison between LifeMoves and community stakeholders by sharing information, coordinating services, and promoting trauma-informed care practices. General Agency Responsibilities Participate in weekly case conferences, monthly trainings, and regular supervision to strengthen skills. Fully participate in all required trainings. This includes completing trainings by assigned deadlines, actively engaging during sessions, and applying learnings to daily work. Attend continuing education opportunities to grow expertise and uphold agency standards. Be available to work occasional evenings and weekends as needed or as schedule describes. Perform other duties as assigned to meet program and organizational needs. Operations and Site Responsibilities Support daily site operations, including inspections, maintenance coordination, donation management, and general facility upkeep. Assist with maintaining clean, safe, and organized living environments. Facilitate group sessions or workshops that promote skill development and confidence. SHIFT –

Benefits

Health insurance
Competitive salary

Maintains clear documentation and organization.
Organization/Prioritization: Organized, detail-oriented, and proactive.
Care
Level
Qualifications:
Advocacy
Skills: Actively advocates for clients in accessing benefits, navigating systems, and ensuring equitable treatment across agencies.
Resource
Identification: Able to identify and connect clients to housing, employment, health, and social services by leveraging community resources effectively.
Research
Skills: Uses strong analytical skills to research, track, and resolve client needs.
Partnership
Engagement: Builds and maintains collaborative relationships with community organizations and service providers through communication and collaboration skills to strengthen client support networks.
Preferred
Language
Qualifications:
Language: In addition to English, this position prefers fluency in spoken and written Spanish.
Competencies
Job
Knowledge: Understands job duties and performs tasks with accuracy.
Commitment to
Growth: Demonstrates a selfless commitment to others on the team, including activity-based dependability, self-improvement activities. Actively seeks opportunities to contribute at higher levels in service to LifeMoves and others on the team.
Performance
Improvement: Sets performance goals, establishes the approach, creates a learning environment.
Time
Management and
Reliability: Manages workload effectively and meets deadlines.
Proactive
Collaboration: Actively seeks opportunities to partner with colleagues across teams and functions. Shares knowledge, communicates openly, and anticipates needs to support collective goals. Builds trust by contributing ideas, offering assistance, and ensuring alignment to achieve results together.
Additional
Requirements
This position is contingent upon: Satisfactory results of a background check Submitting proof of clear TB test results. Results dated within 60 days prior to hire date are acceptable SUPERVISORY RESPONSIBILITIES N/A TRAVEL REQUIREMENTS This role may include small amounts of travel to training and admin events PHYSICAL DEMANDS The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with others in the workplace. The employee must frequently use hands or fingers and handle or feel objects, tools, or controls. The employee must frequently stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus. COMPENSATION AND BENEFITS This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package. LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political affiliation, marital status, physical or mental disability (non-disqualifying), sexual orientation, membership or non-membership in an employee organization, personal favoritism, lived experiences or any other non-merit-based factor. Candidates who are bilingual/bi-cultural, of color, Native/Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive. This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder’s responsibility. If you require a disability accommodation during the application process, please contact the Human Resources Department at (650) 685-5880.

Case Manager

Quick overview

Requirements summary

Job description

Job DetailsJob Location

Benefits

Technology

Documentation

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