Outreach Specialist HOT

Technology

• Comfortable using basic technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases to complete administrative tasks and case management, reporting, and tracking outcomes.
• Service
• Level
• Qualifications:
• Care,
• Respect,
• Empathy: Demonstrates empathy, professionalism, and respect for all individuals.
• Emotional
• Regulation: Stays calm and supportive in stressful situations and uses de-escalation skills.

Documentation

• Maintains clear documentation and organization.
• Organization/Prioritization: Organized, detail-oriented, and proactive.
• Care
• Level
• Qualifications:
• Advocacy
• Skills: Actively advocates for clients in accessing benefits, navigating systems, and ensuring equitable treatment across agencies.Resource
• Identification: Able to identify and connect clients to housing, employment, health,and social services by leveraging community resources effectively.
• Research
• Skills: Uses strong analytical skills to research, track, and resolve client needs.
• Partnership
• Engagement: Builds and maintains collaborative relationships with community organizations and service providers through communication and collaboration skills to strengthen client support networks.
• Specific
• Knowledge: Specialized demonstrated knowledge in Outreach, which includes understanding how to approach people to offer services in a safe, appropriate, and welcoming manner wherever they reside.
• Competencies
• Job
• Knowledge: Understands job duties and performs tasks with accuracy.
• Commitment to
• Growth: Demonstrates a selfless commitment to others on the team, including activity-based dependability, self-improvement activities. Actively seeks opportunities to contribute at higher levels in service to LifeMoves and others on the team.
• Performance
• Improvement: Sets performance goals, establishes the approach, creates a learning environment.
• Time
• Management and
• Reliability: Manages workload effectively and meets deadlines.
• Proactive
• Collaboration: Actively seeks opportunities to partner with colleagues across teams and functions. Shares knowledge, communicates openly, and anticipates needs to support collective goals. Builds trust by contributing ideas, offering assistance, and ensuring alignment to achieve results together.
• Additional
• Requirements
• This position is contingent upon: Satisfactory results of a background check Submitting proof of clear TB test results. Results dated within 60 days prior to hire date are acceptable SUPERVISORY RESPONSIBILITIES N/A TRAVEL REQUIREMENTS This position requires regular travel between locations throughout the city, community partner locations, client service events, and external meetings.
• As such: A valid CA driver’s license and reliable transportation are required. Must be able to travel throughout Santa Clara and San Mateo Counties as part of regular duties. Mileage reimbursement is provided in accordance with agency policy. Occasional evening or weekend travel may be required to attend community events or support client services. Must maintain vehicle insurance as required by law and agency policy. PHYSICAL DEMANDS The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with others in the workplace. The employee must frequently use hands or fingers and handle or feel objects, tools, or controls. The employee must frequently stand, walk, sit,and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus. COMPENSATION AND BENEFITS This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package. LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political affiliation, marital status, physical or mental disability (non-disqualifying), sexual orientation, membership or non-membership in an employee organization, personal favoritism, lived experiences or any other non-merit-based factor. Candidates who are bilingual/bi- cultural, of color, Native/Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive. This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder’s responsibility. If you require a disability accommodation during the application process, please contact the Human Resources Department at (650) 685- 5880.