The Population Health Technician screens patients for social determinants of health and manages a caseload to improve health outcomes for patients with chronic conditions. They coordinate quality improvement measures, develop action plans for resource access, and document all patient interactions within the EPIC system.
Requirements summary
Candidates must hold a Bachelor's degree in a healthcare-related field and possess a current Basic Life Support (BLS) certification. Additionally, a valid Level I fingerprint clearance card and reliable transportation are required for this role.
bachelor degreeDocumentationEpicCare coordinationQuality improvementCase managementHealth educationPopulation healthBasic life supportClinical experienceCommunity healthSocial determinants of healthPatient outreachResource referralRelationship mapping
Job description
Schedule
Monday -
Friday, 8am - 5pm
Salary: $23.38 - $35.08
Hourly
Depending on
Qualifications
JOB
PURPOSE: The Population Health Technician (PHT) in this position is a pre health professional. The PHT will gain significant clinical experience working with clinicians, staff, and patients at El Rio Health a Federally Qualified Community Health Center (FQHC). The PHT program aims to improve health outcomes of El Rio patients with chronic medical conditions by directly addressing social determinants of health, as well as lowering patient barriers via outreach, education, referral, and continued follow-up.
Essential
Job
Functions: Screens patients for social needs related to social determinants of health. Manage a caseload and evaluate and support patient needs. Coordinates quality improvement (QI) measures based on clinic needs working directly with clinic leadership to set goals on outreach, to develop plans for workflows to improve QI measures. Supports El Rio Health care team in care gap coordination. Finds the best possible service(s) for the patient using clinic resource tools and researching new resources as needed. Works with individuals and families to create effective action plans to access resources and then follow-up regularly with patients on their action plans until the case is resolved. Tracks, monitors, and documents all patient case work and screening results according to protocol in EPIC. Communicates program highlights, challenges, and outcomes to project leads and coordinator; recommends program improvements. Creates strong and healthy relationships within the health systems, key community-based organizations, and community members. Assists with researching initiatives, examining local community-focused initiatives, reviewing community assessments, relationship mapping, and local community health worker initiatives. Receives ongoing training through the Population Health Technician Program for responsibilities assigned. Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards.
Minimum
Education and
Experience: Bachelor’s Degree with a focus on health care from an accredited college or university. If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.
Required
Licenses,
Certifications, and
Registrations: Current certification in Basic Life Support (BLS) for health care providers.
Level
I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment. Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements.
Preferred
Education,
Experience,
Skills,
Abilities: Career interest in Health Sciences Bilingual (English/Spanish) with the ability to speak, read and write in both languages Reasonable accommodations may be made to enable individuals with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices to perform the essential functions of the job. El Rio Health does not discriminate based on race, color, religion, sex (including pregnancy, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors. El Rio Health requires all AZ employees to have a Level One Fingerprint Clearance card. A.R.S. 36.425.03. New hires and transfers must submit their fingerprint clearance card or fingerprint receipt before their hire date or transfer date. Level One (1) Non-IVP Fingerprint Clearance card must be received within 30 days after the new employee hire date or transfer date. All employees are strongly recommended to obtain and maintain vaccination status (i.e., as recommended by CDC and/or other public health agencies) to include an Influenza vaccination. Subject to exemptions and accommodations when required by law. (Policy: Adm-016 & Adm-045). All employees are required to undergo drug testing prior to employment and will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive. El Rio Health is a non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards. El Rio Health is an equal opportunity employer.
