PROGRESSIONS INC
Location
Philadelphia, Pennsylvania
Salary
$28 - $36 / HOUR
The Admissions Counselor II conducts telephonic and in-person risk assessments, crisis interventions, and clinical intake interviews to determine appropriate levels of care. They also coordinate the referral process, manage insurance authorizations, and maintain clear communication with patients, families, and clinical staff.
Candidates must hold a Master’s degree in Counseling, Psychology, or Human Services, or be a licensed RN or hold a Master’s in Social Work. The role requires strong interpersonal skills, the ability to handle clinical assessments, and proficiency with electronic medical records and office software.
The Admissions Counselor II provides telephonic and in person risk assessment and crisis intervention, initial contact with referral sources and potential patients, coordinates the referral and intake process, completes all required computer data entry, determines appropriate level of care, facilitates the admission process and maintains communication with referral sources, families, patients and unit staff. The Admissions Counselor II also assists the Physician by providing face to face clinical assessments, including the history of presenting illness, family dynamics and supporting psychosocial information. Summary of Essential Position Functions: Identifies and provides written assessment of patients on admission and throughout treatment. Documents current needs/problems and past medical, psychiatric, drug and alcohol history. Assessment addresses bio-psychosocial needs. Completes a multi-disciplinary assessment when needed. Documents in electronic record as directed. Responds to and directs emergency situations as necessary. Greets family members and patients once they arrive. Escorts patients and family members to waiting room and explains to family members and patient the admissions process and services offered. Explains the consent and intake forms and obtains patient signatures for each form. Completes face to face assessment and intake interview and enters the information from the interview into the correct EMR fields Obtains insurance authorizations from the insurance companies, and documents the authorization information accurately and relays the information to the appropriate department i.e.- billing, utilization management, and nursing Informs patient and families of authorization or insurance recommendations. Communicates pertinent clinical information for unit hand-off Works positively and cooperatively with other team members to facilitate good patient care. This includes clear interdepartmental communication to include notification to nursing and clinical aides of expected admissions time and notification to nursing of the substance the patient is using. Patient code is created. Participates in continuing education (in- services & other trainings) to reach professional growth. Follows all infection control practices. Prepares and certifies the accuracy of the midnight census. Performs other duties as assigned. Benefits This position is a full time, benefit eligible position. Benefits offered include, but not limited to: Medical Insurance Dental Insurance Vision Insurance Life Insurance Paid Time Off 401K plan with company match QualificationsQualifications: To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. This position requires individuals that are client focused; team oriented; great interpersonal and communication skills; flexible to sudden changes in workload, emergency or staffing; dependable; problem solving skills; focused on compliance and performance quality. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Master’s degree in Counseling, Psychology or Human Services field, licensed RN or Masters in Social Work. Work Environment and Hazards: No hazardous conditions. Weather protected. No hazardous conditions. Protected from weather conditions. Risk of exposure to communicable diseases. Possible exposure to intoxicated, disruptive and agitated patients. Physical Requirements: Ability to communicate verbally and in writing. Physical agility to manage patients. Push, pull and lift up to 40 pounds. Intermittent sitting, standing, walking, bending, and stooping. Drug and alcohol free as evidence by negative results of post-offer, pre-employment urine drug screen. Technical/Computer Skills: MS Office, billing software, telephone, and other office equipment. EMR experience preferred. *Malvern Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.*
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