Pharmacy Technician IV - Patient Assistance Coordinator

Department

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• Duties: Under the direct supervision of the Department Business Administrator, the Pharmacy Technician (Patient Assistance Coordinator) will have responsibility for coordinating the pharmacy’s financial assistance programs, with a primary focus on infusion drug assistance. The employee in this position must demonstrate special skills, knowledge, and task completion not required by the other pharmacy technicians. The programs to be coordinated and monitored include, but are not limited to, Infusion drug assistance, PAPs (free drug), MAP (Medication Assistance Program), and AKDC (Arkansas Kidney Disease Commission). This position will support operations ensuring patients receive the lowest out of pocket expense possible utilizing assistance from various programs and manufacturers. This includes, but is not limited to, researching data, working with Outpatient clinic staff, connecting patients with appropriate assistance, assisting in applications, processing prescriptions, communicating with billing, and patient follow up. The Pharmacy Technician will work with pharmacy leadership to maintain and improve program workflows and expansion. In addition to these duties, they may perform the duties of the Pharmacy Technician I/II/III/IV, including assisting the pharmacists in day-to-day operations, patient outreach, medication delivery and other facets of patient care. The Pharmacy Technician will prioritize work based on immediate need and rapidly changing workload. They will work as a team member to perform day-to-day work efficiently and accurately, along with any additional tasks or projects to help achieve departmental goals.

Qualifications

Minimum Qualifications

HS/GED plus 4 yrs Pharmacy Tech Experience or Bachelors Degree in Pharmaceutical Sciences; 1 year to obtain ASHP/ACPE accredited technician training or certificate program; National Technician Certification (PTCB); Arkansas Pharmacy Technician Licensure. Computer skills (i.e. Microsoft Office and EMR experience)

Preferred Qualifications

B.S. or higher degree; business/accounting courses preferred ASHP/ACPE accredited technician training Previous experience as a pharmacy buyer Previous experience with 340B Previous management or team leader experience Specialized certificate or certification (i.e. PTCB Certified Compounded Sterile Preparation Technician, ASHP Sterile Compounding Certificate, 340B Certification, etc.) Strong math skills; excellent communication & organizational skills

Additional Information

Responsibilities: Focuses on providing copay assistance and free drugs to infusion patients, as well as assists with other efforts within the pharmacy copay assistance programs Monitors work queues within the EPIC platform to identify patients' need for assistance Collaborates with other staff to expand efforts and organize workflow. Works with manufacturer patient assistance programs and utilizes platforms needed to apply for assistance. Develops and maintains reporting metrics needed to track productivity for copay assistance Assists with adjudicating medication fills and refills Works with clinic staff and billing to obtain PAs and EOBs as necessary Has an exceptional understanding of EPIC Willow Ambulatory/Hyperspace and how to navigate Performs basic pharmaceutical calculations Research patient data and previous fills Performs regularly scheduled and organized follow-ups with patients to ensure active and timely copay assistance Communicates professionally and efficiently with patients and other department staff Troubleshoots and communicates with billing Maintains appropriate records and paperwork, electronic and/or paper Answers and receives phone calls, directing to the appropriate area when necessary Full understanding of 340B requirements, guidelines, and processes Monitors MAP program policies and staff work to ensure all are in adherence with the 340B program Monitors and submits monthly AKDC claims promptly Assists SPS and Retail patient assistance coordinators as needed when work is caught up Has an exceptional understanding of EPIC Willow Ambulatory and how to navigate Assists pharmacists with patient outreach and answers phones regularly Communicates professionally and efficiently with patients and other staff Maintains appropriate records and paperwork, electronically and/or paper Delivers medication to employees/patients in a timely and accurate manner Promotes a safe working environment and maintains clean work surfaces in all dispensing areas Complies with all departmental and institutional policies and procedures Documents all cleaning activities and duties on the appropriate log sheets Understands how to operate all equipment (CII safe, Parata Max, Rover, printers, etc) Helps maintain Parata Max inventory levels, restocking when needed May be asked to assist with weekly and monthly duties, such as cycle counts, return to stock drugs, and expired drug pulls Promptly reports to supervisor or other appropriate individual if there are any deficiencies or problems with any equipment, facilities, or drug distribution Assists the shipping department if needed Work to provide excellent pharmacy services and assist in achieving departmental goals and ultimately the institution’s vision and mission Participates in educating & training of students, residents, and new employees Dependable. Rarely tardy or absent from work per the UAMS Unapproved Absence Policy Cross-trained and can work in multiple areas Floats to other areas when work is caught up Accepts responsibility for the work area Participates in educating & training students and new employees Keeps visiting and other non-work activities to a minimum while there is work to do Displays initiative to learn new jobs and solve problems Handles problems with professionalism Adheres to the UAMS Code of Conduct Protect confidential information Works effectively with all employees, colleagues, patients, and guests as a team Adheres to institutional and departmental dress code Maintains professional behavior and mutual respect toward all employees, colleagues, patients, and guests Other duties as assigned Salary Information: Commensurate with education and experience Required Documents to Apply: License or Certificate (see special instructions for submission instructions), List of three Professional References (name, email, business title), Resume

Optional Documents

Proof of Veteran Status Special Instructions to Applicants: Recruitment Contact Information: Please contact askrecruitment@uams.edu for any recruiting related questions. All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS Please do not send to listed recruitment contact. Pre-employment Screening Requirements: Annual TB Screening, Criminal Background Check, Substance Abuse Testing This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. Constant Physical Activity: N/A Frequent Physical Activity: Feeling, Hearing, Sitting, Standing, Talking, Walking Occasional Physical Activity: N/A Benefits Eligible: Yes The University of Arkansas System is a comprehensive, publicly-supported higher education institution composed of 18 unique campuses, divisions and administrative units that share the singular goal of serving Arkansas residents and others by developing and sharing knowledge to impact an ever-changing world. The UA System provides access to academic and professional education, and develops intellectual growth and cultural awareness in its students, staff and faculty. The system further promotes an atmosphere of excellence that honors the heritage and diversity of our state and nation. It provides students, researchers and professionals with tools to promote responsible stewardship of human, natural and financial resources in Arkansas and around the globe, and with workforce-relevant knowledge to enhance economic development efforts that improve the overall quality of life and societal well-being. Universities University of Arkansas, Fayetteville University of Arkansas at Little Rock University of Arkansas for Medical Sciences University of Arkansas at Monticello University of Arkansas at Pine Bluff University of Arkansas at Fort Smith The University of Arkansas System eVersity Two-Year Colleges Phillips Community College of the University of Arkansas University of Arkansas Community College at Hope-Texarkana University of Arkansas Community College at Batesville Cossatot Community College at the University of Arkansas University of Arkansas Community College at Morrilton University of Arkansas Community College at Rich Mountain University of Arkansas Pulaski Technical College Other Units University of Arkansas System Division of Agriculture Arkansas Archaeological Survey Criminal Justice Institute Arkansas School for Math, Sciences, and the Arts University of Arkansas Clinton School of Public Service Arkansas Research and Education Optical Network (ARE-ON)