The CTI Case Manager coordinates care and develops personalized plans for individuals transitioning from institutional care to community living. They provide ongoing support, crisis intervention, and link clients to essential community resources while maintaining accurate documentation.
Requirements summary
Candidates must hold a bachelor's or master's degree in social work, psychology, public health, or a related field. At least 2-3 years of experience in case management or social services is required, along with a valid driver's license and reliable transportation.
For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive work environment in which all employees are able to contribute their best.
Our values
Be a Mensch
We are ethical, kind, and admirable. We assume good intent and act with integrity. We are thoughtful and deliberative in how we support our clients, each other, and the community. “Choose generosity over judgment—every time”
Be Purpose-Built
We create spaces and programs that respect clients’ individuality and opens access. We strive to meet the individual where they’re at and give them the tools to be successful
Be Resolute
We work with tenacity to identify problems, seek out solutions, and get things done. Even small steps forward are acts of resilience.
$5000 Sign On Bonus
SUMMARY
The Critical Time Intervention (CTI) Case Manager provides case management services to individuals in critical transition periods, including those moving from institutional care (such as hospitals or shelters) to community living. The CTI Case Manager is responsible for coordinating care, developing personalized plans, linking clients to resources, and providing consistent support to ensure a successful reintegration into the community. The role involves working closely with a multidisciplinary team to support the overall well-being of the client during this transition.
Responsibilities
& DUTIES
Conduct comprehensive assessments of clients’ needs, including housing, mental health, substance use, physical health, and social support.
Develop individualized, strength-based care plans in collaboration with the client, identifying goals and the steps necessary to achieve them.
Ensure that the care plan is dynamic and adjusted as needed based on the client’s progress and changing needs.
Communicate regularly with other professionals involved in the client’s care to ensure a coordinated, team-based approach.
Benefits
Health insurance
Dental insurance
Vision insurance
Paid holidays
Paid time off
401k retirement plan
Agency contribution
Connect clients to community resources, including housing, healthcare, mental health services, employment opportunities, and social services.
Advocate on behalf of clients to ensure they have access to the resources and services they need, including navigating complex systems (e.g., public benefits, healthcare).
Help clients complete necessary applications, attend appointments, and access services in the community.
Provide crisis intervention and de-escalation support as needed, especially during periods of heightened stress or challenges.
Offer ongoing emotional and practical support to ensure clients can cope with the challenges of transitioning to community living.
Ensure that clients receive timely support during any immediate crisis situations related to housing, health, or mental health.
Work collaboratively with other CTI team members (nurses, counselors, social workers, and healthcare providers) to ensure a holistic approach to care.
Attend team meetings to discuss case progress, identify challenges, and develop strategies to address client needs.
Share client updates and concerns with the team to ensure seamless coordination of care and support.
Promote a welcoming, inclusive, and non-judgmental environment for clients and for the team.
Regularly monitor client progress and maintain frequent contact to provide ongoing support.
Ensure that clients remain engaged in services and have the support they need to maintain stability.
Track and document client outcomes, challenges, and achievements to evaluate the effectiveness of the intervention.
Educate clients on their rights, available services, and self-care techniques to increase their independence and confidence.
Empower clients to make informed decisions regarding their care, housing, and life choices.
Promote client engagement in activities that foster long-term success, such as job readiness, social connections, and self-sufficiency.
Accurately document all interactions with clients and all efforts made towards client engagement. Submit all progress notes within 48 hours of the client encounter.
Effectively utilize electronic systems including electronic documentation and reporting systems.
Provide education to other members of the Care Coordination Division and other JFS departments on Critical Time Intervention services.
Attend agency and department in-service training and staff meetings as well as any other agency related activities as required.
Qualifications
Education and Experience
Bachelor’s or master’s degree in social work, psychology, public health, or a related field.
At least 2-3 years of experience in case management, social services, or a related field. Experience with mental health, substance use disorders, or homelessness is preferred.
Experience working with individuals in transition (e.g., moving from institutions to community living) is highly desirable.
Experience with the CTI model or similar time-limited interventions is a plus.
Knowledge, Skills & Abilities
Strong communication and interpersonal skills with the ability to build rapport and trust with clients
Excellent organizational and time-management skills to manage multiple cases and resources
Knowledge of local community resources and services, including healthcare, housing, employment, and social services
Strong problem-solving and decision-making skills
Ability to work collaboratively in a team-based environment and navigate complex service systems
Exhibited ability to effectively work within an inclusive and culturally and linguistically diverse environment
Ability to assess client needs and develop individualized care plans
Familiarity with case management software and documentation systems
Strong internet research and computer skills, especially with Outlook, Word, Excel, PowerPoint, and web-based health information systems
Bilingual skills desirable. English speaking and writing fluency required.
Competencies
Judgment and Decision Making - Considers relative pros and cons of potential actions to choose the most appropriate one.
Time Management – Uses time effectively and efficiently; values time; concentrates efforts on the more important priorities; gets more done efficiently and effectively.
Communication Intelligence - Listens to others, able to communicate issues clearly and credibly with widely varied audiences and overcome resistance; fosters open communication and manages emotion in positive ways
Adaptability & Flexibility - Adapts to changing business needs, conditions, and work responsibilities
Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity)
Initiative & Adaptability - Deals with situations and issues proactively and persistently, personal willingness and ability to respond to change and ability to meet deadlines.
Working conditions
Will work in the office and in the community; able to travel outside the office to various sites to attend meetings and provide support services.
Must have access to a reliable vehicle, possess a valid, clean driver’s license and be sufficiently self-insured with liability insurance in the amount of $100/$300k.
Flexible hours including days and some evenings and/or weekends.
Physical requirements
Physical activities and efforts required working in an office environment.
Visual acuity sufficient to maintain system of files and reports containing computer-generated and handwritten documents.
Auditory acuity sufficient to communicate with staff, clients, and others by phone and in person.
Mobility sufficient to conduct regular duties within a normal office environment and community.
Compensation & benefits
Competitive salary of $28.22 - $30.22 per hour, commensurate with experience & qualifications.
Health, Dental, and Vision insurance.
Accrued Paid Time Off (PTO) of 4+ weeks in addition to a paid agency wide shut down between Christmas and New Year's Day.
401k retirement plan with agency contribution of 4%.
13+ observed holidays annually.
Reduced full-time work week of 35 hours and early close on Fridays.
