The Medical Office Assistant is responsible for a variety of clinical and administrative tasks related to patient registration, assessments, and scheduling. The role emphasizes patient access and satisfaction while maintaining confidentiality and professionalism.
Requirements summary
A high school diploma or GED is preferred, with no prior experience required. Certification from the American Association of Medical Assistants and Basic Life Support certification are required within specified timeframes after employment.
high schoolTeamworkCommunicationCustomer ServicePatient AssessmentSchedulingPayment ProcessingEquipment MaintenanceProfessionalismData EntryVital SignsCritical ThinkingPatient RegistrationSpecimen CollectionDiagnostic ProceduresRecord ManagementPatient Care Documentation
Job description
Entity
Owensboro Health Medical Group |
Department: Occupational Health Owensboro |
Work
Hours: Monday-Friday 0800-1600 |
Weekend
Requirements: N/A | 0.0
FTE
Job
Summary: Responsible for a variety of clinical and administrative tasks related to patient registration, assessments, and scheduling while maintaining confidentiality, professionalism and a high level of ethical behavior. All tasks executed with emphasis on patient access and satisfaction, accuracy of information, and patient assistance.
Job
Responsibilities: Schedules and reschedules appointments and diagnostic testing using computerized scheduling programs as required. Collects and records vital signs. Performs basic diagnostic procedures and specimen collection. Monitors and communicates changes in patient condition. Documents patient care given. Maintains equipment and medical supplies, including reordering, stocking, cleaning, and troubleshooting. Accepts payments and co-pays and other fees for services during registration. May be required to reconcile co-payments and cash receipts at the end of shifts. Communicates effectively with insurance companies, external agencies, patients, physicians, and team members. May communicate with referring facilities regarding patient transfers. Arranges for hospital admissions as appropriate. Answers internal and external calls; takes requests for patient information, disperses the information with accountability to all regulatory entities and according to the facility's policies and procedures. Maintains examination areas. Performs patient registration, patient check-out, pre-certifications, pre-procedure instructions, and appointment confirmations. Retrieves records as requested by authorized persons. Ensures that properly executed release of information forms are obtained when necessary. Files new and returned records according to established systems and policies. Identifies and documents missing records. Enters information from a variety of sources into computer database(s). Verifies data entered into computer by checking printouts/reports for errors and correcting as required. Locates and prepares records for archival or destruction according to policies and procedures. Initiates retrieval and return of archived records and follows up on any delays or problems with retrieval. Assists with performing patient assessments and treatments under the supervision of a physician, nurse practitioner, physician assistant or nurse. Greets patients as they arrive into the facility and provides appropriate information. Prepares patients for medical procedures as appropriate. May perform order entry for standing orders only.
Skills and
Attributes: Requires critical thinking skills and decisive judgment. Works under general supervision. Must be able to work in a stressful environment and take appropriate action. Applies more advanced skills and knowledge in the area of specialization.
Position
Requirements: Work Experience No experience required Education High school diploma, General Equivalency Diploma (GED) or higher preferred Additional Education Information None Licensure/Certification/Registration BLS - Certified as a Basic Life Support Healthcare Provider required within 90 days of employment in this position
Organizational
Responsibilities: Supports Owensboro Health’s Mission, Vision, Core Commitments, and business interests. Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization.
Additional
Job
Information: This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all employees with this job description. The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Organization and the employee occupying the position.
Standard
ADA
Settings: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical
Demands: (Clinical -
Office/Clinic)
Standing: 75%
Walking: 75%
Sitting: 50%
Lifting 0-25 lbs: 25%
Lifting 25-75 lbs: 25%
Lifting over 75 lbs: 25%
Carrying 0-25 lbs: 25%
Carrying 25-75 lbs: 25%
Carrying over 75 lbs: 25%
Pushing/Pulling 0-25 lbs: 75%
Pushing/Pulling 25-75 lbs: 50%
Pushing/Pulling over 75 lbs: 50%
Climbing: 50%
Bending/Stooping: 75%
Kneeling: 50%
Crouching/Crawling: 50%
Reaching: 75%
Talking: 75%
Hearing: 75%
Repetitive
Foot/Leg
Movements: 25%
Repetitive
Hand/Arm
Movements: 75%
Keyboard
Data
Entry: 75%
Running: 25%
Vision:
Depth
Perception: 75%
Vision:
Distinguish
Color: 75%
Vision:
Seeing
Far: 75%
Vision:
Seeing
Near: 75%
Hazardous
Drug
Risk
Exposure: Low risk Owensboro Health Core Commitments INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers. RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community. TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future. INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health. SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do. EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service. Owensboro Health is a nonprofit health system with a mission to heal the sick and to improve the health of the communities we serve in Kentucky and Indiana. The system includes Owensboro Health Regional Hospital, nationally recognized for design, architecture and engineering; Owensboro Health Muhlenberg Community Hospital; Owensboro Health Twin Lakes Medical Center; the Owensboro Health Medical Group comprised of over 200 providers at more than 30 locations; three outpatient Healthplex facilities, a certified medical fitness facility, the Healthpark; a surgical weight loss center and program, and the Mitchell Memorial Cancer Center. Click here to learn more about Owensboro Health. Can't find the opportunity you're looking for? Submit your information into our Talent Community to allow us to engage you if we find opportunities that we think may be of interest to you.
