Clinical Tech II

Summary The Clinical Tech II is an advanced role responsible for delivering high-quality phlebotomy services and comprehensive patient care. In addition to standard specimen collection and processing, this position performs complex point-of-care phlebotomy and functions as a lab technician in a moderate-complexity laboratory. The Clinical Tech II also manages high-volume front and back-office duties, including patient registration, insurance verification, administering medications, taking vital signs, and assisting with medical procedures. Strong technical expertise, multitasking abilities, and a compassionate approach are essential to ensuring efficiency and excellence in patient care.

Responsibilities

• Preform blood draws using appropriate techniques, ensuring patient safety and comfort. Accurately label specimens, document requisition forms and follow infection control procedures.
• Processing and Transport: Separate serum or plasma from blood cells if required, store specimens according to stability requirements, and package for transport using biohazard-compliant methods. Arrange for timely shipping and track shipments to ensure proper delivery.
• Data Entry and Compliance: Record patient information and test orders in the laboratory system, adhering to all legal, ethical, and institutional guidelines.
• Communication and Workflow Coordination: Work closely with laboratory staff and healthcare providers to facilitate smooth workflow and ensure timely processing of samples.
• Handling complications and follow up: Respond to adverse reactions during or after procedures, confirm specimen receipt with Quest Diagnostics, and review test results for communication to providers and patients.
• Patient Education: Provide pre/post draw instructions to patients as needed.
• Training and professional development: Participate in regular training, competency evaluations, and assist in onboarding new staff as assigned.
• Perform waived and moderate complexity tests per policy.
• Operate and maintain lab instruments including troubleshooting and documentation.
• Other Duties: Perform additional responsibilities as needed to support clinical and laboratory operations.

• Front Office Duties
• Greet members warmly, demonstrating professionalism, empathy, and courtesy.
• Answer calls professionally, take accurate messages, and relay them promptly