Office Admin for Home Care Agency

Seeking for someone with home care agency experience

• 1. Scheduling and Staffing
• Caregiver
• Matching: Pairing aides with clients based on skill sets, availability, language, and personal preferences.
• Shift
• Management: Filling open shifts, covering call-outs, and swiftly handling last-minute schedule changes to maintain continuous care.
• Time
• Tracking: Processing and verifying caregiver timesheets to ensure accurate payroll processing.

2. Client Intake and Case Management • Onboarding

• Conducting initial intake calls, gathering service information, and guiding new clients through the orientation process.
• File
• Maintenance: Creating and updating client files, care plans, and medical records in compliance with agency software and HIPAA standards.
• Family
• Liaison: Serving as the primary point of contact for clients and their families to address concerns and adjust care plans as patient needs evolve.

3. Compliance and Regulatory Duties • Licensing Requirements

• Ensuring agency operations and staff qualifications meet state, federal, and local healthcare regulations.
• Background
• Checks: Processing employee background checks, reference verifications, and professional license renewals.
• Audits and
• Reporting: Preparing documentation for annual state surveys and maintaining comprehensive records of all client-related activity.

4. Billing and Human Resources • Insurance Processing

• Handling billing, processing insurance claims, and managing Medicaid/Medicare paperwork or private pay invoicing.
• Recruitment
• Support: Assisting with job postings, applicant tracking, and on-boarding of new caregivers.
• Employee
• Relations: Coordinating ongoing caregiver training, performance evaluations, and mediating workplace conflicts.
• Marketing: Experience in recruiting new clientele.