The Health and Wellness Coach provides administrative support and case management to patients, focusing on care coordination and barrier removal. They coach patients in self-management and facilitate integration between medical and behavioral health services.
Requirements summary
Requires a high school diploma and administrative experience in a health or social service setting, with knowledge of East Bay resources. A bachelor's degree in Social Work or Human Services and bilingual skills in Spanish are preferred.
high schoolbachelor degreeCase ManagementProblem SolvingElectronic Health RecordsCrisis InterventionCare CoordinationMicrosoft Office SuiteAdministrative SupportData CollectionBilingual English/SpanishMedication ReconciliationCultural SensitivityHealth CoachingPanel ManagementCommunity Resource NavigationPatient Self-ManagementBehavioral Health Referrals
Job description
Job DetailsJob Location
Trust
Health
Center -
Oakland,
CA 94612Position
Type:
Full
TimeEducation
Level:
High
SchoolSalary
Range: $22.88 - $23.00
HourlyJob
Shift:
DaySUMMARY: The Health and Wellness Coach provides administrative support to psychosocial services staff and case management services to patients. The Health and Wellness Coach position reports to the Psychosocial Services Manager or another designee. This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA.
JOB
DUTIES: Care Coordination Primary Care coordination Tracks patients’ progress and alerts providers the need for enhanced services according to clinic prioritization Provides short term case management services Assists with patient specific barrier removal Eligibility determination to ensure access to community services Troubleshooting around medications, transportation, benefits Available to provide community accompaniment for vulnerable patients in collaboration with care team Tracks, manages, and facilitates specialty referrals to ensure patients successfully follow-up Makes appointments and completes reminder calls for primary care provider panel Assists with medication reconciliation Integration of care (Medical and Psychosocial) Accepts warm hand offs of patients between Medical and Behavioral Health providers to facilitate integration of care. Helps coordinates behavioral health referrals and collaborates with patient’s community behavior health providers Maintains active list of relevant community resources and places appropriate referrals Familiar with basic local housing and shelter resources for provision to patients Health coaching (patient self-management support) Coaches patients in self-management (e.g. medication adherence, lifestyle) Assists patients in developing and executing health-related action plans or behavior changes based on client goals Navigates problem-solving with patients as they encounter obstacles to achieving health-related goals Conducts brief interventions with patients regarding alcohol and tobacco use and other behavioral health issues as appropriate. Panel Management Maintains accurate provider panel in Electronic Health Record with active patient definition Maintains chronic disease registries and targets patients for chronic care management activities at regular intervals such as Retention in care Chronic disease related education referrals Chronic disease related preventative tasks (use of standing orders) Other Duties Actively participates in team meetings with internal staff and external partners Contributes to clinic quality improvement planning and implementation Responsible for data collection, entry and generation of reports Coordinates operation of special projects as assigned by supervisors
QualificationsJOB
QUALIFICATIONS: Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change while maintaining a positive attitude. Ability to prioritize tasks, work under pressure and complete assignment in a timely manner. Ability to effectively present information to others, including other employees, community partners and vendors. Ability to seek direction/approval from on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy. Work in a team-oriented environment with a number of professionals with different work styles and support needs. Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive. Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff. Ability to see how one’s work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations. Willingness to cross-train and perform the functions of financial eligibility, cashiering and telephone operations. Make appropriate use of knowledge/ expertise/ connections of other staff. Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement. Commitment to working directly with low-income persons from diverse backgrounds, in a helpful, supportive manner.
Job
Requirements: Administrative experience in health or social service setting. Knowledge of East Bay health and social service resources. Previous work providing services to persons who are disabled, homeless, substance users, and/or psychologically impaired. Proficient in Microsoft office suite.
Job
Preferences: Bilingual in English/Spanish a plus Two years of experience with essential duties above. Bachelor’s Degree in Social Work, Health or Human Services field. Demonstrated ability and sensitivity to provide services to persons who are disabled, homeless, substance users, HIV (AIDS) infected, and/or psychologically impaired.
