The Case Manager assists formerly homeless individuals in stabilizing within permanent supportive housing through service planning and crisis response. They coordinate with community agencies, facilitate resource connectivity, and organize community-building activities for residents.
Requirements summary
Requires a Bachelor's degree in Social Work or a related field, or an Associate degree with 3 years of experience, plus at least two years working with diverse populations. Candidates must have a valid Washington State driver's license, reliable transportation, and the ability to pass background checks.
The Supportive Services Case Manager is responsible for assisting formerly homeless individuals to stabilize in permanent supportive housing, short-term service planning, maintaining relationships with community agencies and service providers, brief intervention and crisis response, providing informal counseling to tenants as needed, information and referral assistance, and coordination of community-building activities.
Responsibilities
Offer case management for selected clients, either referred by building management as at risk of eviction or self-identified.
Determine clients’ needs and goals by completing intake assessment.
Partner with residents to develop housing stability plan (plan and establish goals).
Evaluate risk to housing stability and deploy risk mitigation strategies.
Facilitate care coordination/ resource connectivity with local agencies to provide services that meet the needs of LIHI clients.
Assist residents with applying to benefits/entitlement programs.
Observe and encourage progress; provide support; adjust goals.
Lead crisis intervention/de-escalation actions.
Participate in staff meetings and planning sessions.
Collaborate/partner with interdisciplinary team members to support each resident.
Engage in role-appropriate advocacy efforts.
Organize and facilitate community events for residents to build community.
Maintain clients’ records by completing case notes; logging events and progress.
Benefits
Dental insurance
Vision insurance
401k
Medical insurance
Paid holidays
Life insurance
Employee assistance program
403b
AD&D insurance
Vacation and sick leave
Aflac
Travel assistance program
HRA, HSA & FSA options
Communicate with interdisciplinary team to support housing stability efforts.
Complete resident discharge and transition planning, as needed.
Coordinate with community organizations, public agencies, and volunteers to provide on-and off-site life skill development activities for clients.
Produce needed written materials, including community newsletters.
Improve staff competence by providing peer education and support.
Support department budget through fiscally responsible spending; cost saving actions (e.g. solicit donations for programming activities).
Assist supportive services management with grant application and reporting (e.g. provide impact stories, supportive insights).
Continuously increase job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations.
Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Responsible for detailed reporting and documenting all incidents and maintenance needs and operational issues in writing through the assigned platform/system, in a timely fashion (within 24 or 48 hours for non-emergent issues).
Foster a clean and safe environment.
Be able to process and submit expense reports, as needed
Engage with assigned training and comply with training deadlines
Utilize Personal Protective Equipment (PPE) and follow PPE protocols.
Other duties as assigned.
Minimum Qualifications
Bachelor degree in Social Work or related field, or Associate degree with 3 years of experience.
Strong documentation skills.
Ability to possess sound judgement & problem solving abilities.
Expansive knowledge of local, regional, state & national resources.
Able to read, write and communicate in English.
Strong active listening, verbal & written communication.
401k offered for unionized employees (through OPEIU8)
403b offered for non-union employees
Employee Assistance Program
Travel Assistance Program
Aflac offered for all employees.
About us
The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops.
LIHI staff have developed over 5,000 affordable housing units and manages over 3,000 units including rental housing, permanent supportive housing and transitional housing.
The populations served include: families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities.
LIHI is one of the largest nonprofit housing organizations in the state.
Our properties are located in Seattle, King County, and five adjacent counties.
LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness.
Annually, the tiny house villages and shelters serve 2,000 homeless people and our hygiene programs serve over 8,000 homeless people.
LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive.
