Life Transitions Benefit Counselor

Job Description

Summary ‎ We are excited to announce an opening for a Life Transitions Benefit Counselor! The Life Transitions Benefit Counselor is a licensed clinical professional responsible for guiding patients and families through end-of-life care decisions within a value-based care model. This role serves as a critical bridge between patients, caregivers, internal care teams, and hospice partners to ensure timely, appropriate, and compassionate transitions to hospice care. Leveraging clinical expertise and strong communication skills, this individual manages the full hospice referral lifecycle while supporting informed decision-making and aligning care with patient goals and preferences. ‎ How will you make an impact & Requirements ‎ Key Responsibilities: Serve as the primary day-to-day clinical point of contact for hospice partners, ensuring strong collaboration and seamless care coordination. Coordinating Monthly Joint operating meetings with local hospices in collaboration with MPG clinical and administrative teams. Receive, triage, and manage hospice referrals from Primary Care Providers (PCPs) and Care Management teams, prioritizing based on clinical need and urgency. Assess and validate hospice eligibility in alignment with hospice partner criteria, using clinical judgment and available patient data. Lead initial and ongoing goals-of-care conversations with patients, families, and caregivers, providing education on prognosis, hospice services, and end-of-life options in a compassionate, patient-centered manner. Own and drive the end-to-end hospice referral process—from initial patient engagement through hospice acceptance—ensuring timely progression and clear communication across all stakeholders. Maintain proactive engagement with eligible but not yet ready patients, using clinical insight and relationship-building to revisit conversations as conditions evolve. Work closely with Clinical Operations and Healthcare Economics to actively track and quantify opportunity. This includes building, maintaining, and routinely reviewing a dashboard that clearly outlines performance, gaps, and targets. Actively use information to drive alignment, and ensure action is being taken at the care team level. Connect patients and families who are not eligible for hospice to other Millennium and community resources Navigate and operate effectively within the Millennium Physician Group ecosystem, understanding patient flow, referral pathways, and internal coordination across clinical teams. Requirements Active, unrestricted licensure in one of the following: Registered Nurse (RN) Licensed Clinical Social Worker (LCSW) Social Worker (SW) or equivalent clinical licensure Experience with home visits required Minimum 3+ years of direct hospice and palliative care experience is required, including care management and complex care coordination. Strong understanding of hospice eligibility criteria, end-of-life care planning, and goals-of-care discussions Demonstrated ability to navigate sensitive conversations with empathy, clarity, and professionalism Experience working within a value-based care or managed care environment preferred About Millennium Physician Group: Formed in 2008 and headquartered in Fort Myers, Florida, with offices in Florida, North Carolina, Georgia, and Texas, Millennium Healthcare is the largest independent physician group in the state of Florida and one of the largest in the United States. At Millennium Physician Group, our employees are the foundation of our success. Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual and help you grow in your role.