Case Aide

About the Role

• The Case Aide plays a vital supportive role within health care and social assistance settings by assisting case managers and social workers in delivering comprehensive member services.
• This position focuses on facilitating communication between members and service providers, ensuring that members' needs are accurately documented and addressed.
• The Case Aide helps coordinate appointments, gather necessary documentation, and provide direct support to members to enhance their access to resources and care.
• By maintaining detailed records and monitoring member progress, the Case Aide contributes to the overall effectiveness and efficiency of case management teams.
• Ultimately, this role is essential in promoting positive member outcomes through organized, compassionate, and proactive assistance.

Minimum Qualifications

• High school diploma or equivalent.
• Basic knowledge of social services and health care systems.
• Strong organizational and communication skills.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Proficiency in using standard office software and communication tools.

Preferred Qualifications

• Associate degree or coursework in social work, psychology, or a related field.
• Experience working in a health care or social assistance environment.
• Familiarity with case management software and electronic health records.
• Bilingual abilities, particularly in Spanish or other commonly spoken languages in the community.
• Training in crisis intervention or member advocacy.

Responsibilities

• Assist case managers and social workers in organizing and maintaining member files and documentation.
• Communicate with members to schedule appointments, provide reminders, and offer basic information about available services.
• Support members in completing necessary forms and applications for services and benefits.
• Monitor member progress and report any changes or concerns to the case management team promptly.
• Coordinate with external agencies and service providers to facilitate member access to resources.
• Maintain confidentiality and adhere to all relevant privacy regulations and organizational policies.
• Participate in team meetings and training sessions to stay informed about program updates and best practices.