Job detail

Intake Coordinator QMHP - Multnomah Crisis & Treatment Center 209

Telecare Corporation

#Behavioral Health #Excel #Bilingual #Multidisciplinary Team #Insurance Authorization #Trauma-Informed Care #Clinical Assessment #Medical Necessity

Quick overview

Oversee and coordinate all referrals for the CATC program, assessing clinical documentation for medical necessity. Act as the primary liaison between residents, families, and community referral partners to ensure safe and timely admissions.

Requirements summary

Requires a Master's degree in a behavioral science field and an active MHACBO QMHP certification. Candidates must be at least 18 years old and possess strong clinical assessment skills.

professional certificatepostgraduate degreeCommunicationRelationship BuildingOrganizationTrauma-Informed CareClinical DocumentationCritical ThinkingInsurance VerificationInterdisciplinary CollaborationClinical AssessmentReferral Management

Job description

Official job title is QMHP

Must have current and valid QMHP though MHACBO

https://www.mhacbo.org/en/mentalhealth/qmhp-r/

Position is fully in-person; no hybrid, no work from home

About the program

Multnomah Crisis and Treatment Center (CATC) is a secure sub-acute Crisis Residential Treatment program serving adults experiencing acute mental health crises in a safe, recovery-focused environment.
16-bed inpatient behavioral health facility
Open 24 hours a day, 7 days a week
Collaborative multidisciplinary treatment team
Recovery-centered and trauma-informed care model

Service Areas Include

Care Oregon clients in Clackamas, Washington, and Multnomah Counties
Uninsured, Medicare-only, or Open Card clients residing in Multnomah County
Trillium clients in Clackamas, Washington, and Multnomah Counties

CATC provides comprehensive psychiatric stabilization and recovery support services through a team of peer specialists, clinicians, nurses, psychiatrists, and recovery professionals dedicated to helping residents move toward stability and long-term wellness.

About the Role

As the Intake Coordinator (QMHP), you will play a critical role in the admissions and referral process for the program. You will serve as both the first point of contact for incoming residents and a trusted liaison for hospitals, clinics, outreach teams, and community referral partners.

This role combines clinical judgment, relationship-building, organization, and compassionate engagement. Your work directly impacts how individuals begin their recovery journey and ensures residents are connected to the appropriate level of care quickly, safely, and respectfully.

What you’ll do
Oversee and coordinate all referrals for the CATC program
Review clinical documentation and assess whether clients meet medical necessity criteria for admission
Collaborate with hospitals, Unity Center, walk-in clinics, outreach teams, and other referral partners
Ensure insurance verification and authorization requests are completed accurately and timely
Educate residents, guardians, and families about the intake process and available treatment options
Support guardians with intake paperwork and answer questions throughout the admissions process
Coordinate closely with the multidisciplinary treatment team regarding admissions timing and milieu considerations
Serve as a resource to staff regarding referral management best practices and workflows

Schedule: Part-Time | 24 hours per week

Preferred schedule

Monday,
Wednesday, and
Friday, 8:00am-4:30pm, Alternative scheduling may be discussed during interview

Compensation

$26.46 – $32.69 per hour

Compensation is based on experience, qualifications, and geographic location.

What we’re looking for

Required qualifications
Master’s degree in a behavioral science field such as psychology, counseling, social work, or related field leading to QMHP eligibility through Oregon MHACBO
Active MHACBO QMHP certification required https://www.mhacbo.org/en/mentalhealth/qmhp-r/ [https://www.mhacbo.org/en/mentalhealth/qmhp-r/]
Must be at least 18 years of age

Preferred experience
Behavioral health referral review and level-of-care determination experience
Familiarity with Recovery and Rehabilitation philosophy
Experience working with Smartsheets and Excel
Experience supporting vocational, housing, or dual diagnosis services
Bilingual abilities are a plus

Skills for success
Strong clinical assessment and critical thinking skills
Excellent communication and organizational abilities
Ability to manage multiple referrals and competing priorities effectively
Compassionate, trauma-informed engagement style
Confidence collaborating with interdisciplinary teams and community partners

Why join telecare?
Be part of a mission-driven organization focused on recovery and person-centered care
Work alongside passionate behavioral health professionals in a collaborative environment
Help individuals during some of the most critical moments in their recovery journey
Grow within an organization committed to equity, inclusion, and professional development

EOE AA M/F/V/Disability

May vary by location and position type.

Full Job Description will be provided if selected for an interview.

If the job posting references any sign-on bonus, internal applicants and applicants employed with Telecare within the previous 12 months are not eligible.