Field Case Manager

About Upside

Upside is a housing-focused care partner helping people experiencing housing instability take the next step toward stability. We partner with health plans and care organizations to identify members at risk, build a clear housing plan, and drive the work forward through placement and stabilization.

Upside owns the entire housing process from start to finish. Our team engages members, coordinates with local providers and community resources, manages logistics and documentation, and stays involved until the issue is resolved. Our approach is human-first and outcome-driven, measured by real results like stable housing, completed moves, safer living environments, and successful transitions.

About the Opportunity

The Community Member Support Specialist is responsible for providing in person support to members navigating housing instability and related social needs. This role serves as a critical extension of Upside’s care model in the field, supporting housing navigation, member engagement, and coordination of services directly within the community.

This individual will meet members where they are, including homes, shelters, hospitals, and community settings, to build trust, assess needs, and help move them toward stable housing outcomes.

This role is ideal for someone with a background in community health work, behavioral health, case management, or social services, who thrives in dynamic environments and is comfortable working directly with vulnerable populations.

Work location and schedule

• Full-time, field-based role in New Jersey
• Candidates should be based in or near Burlington, Camden, Essex, or surrounding counties
• Expected to work in the field 3–5 days per week
• Schedule is generally Monday–Friday, but may flex based on member needs, field visits, and business priorities

• What you’ll do
• Provide in person member support and outreach across assigned geographic areas in New Jersey
• Conduct face to face intake and needs assessments, including housing status, social needs, and barriers to stability
• Support housing navigation activities, including applications, documentation, landlord coordination, and resource connection
• Assist members in completing required forms, securing identification, and accessing benefits or community services
• Build trusted relationships with members through consistent, empathetic, and professional engagement
• Coordinate with internal Care Guides, clinical teams, and partner organizations to advance member care plans
• Document all interactions accurately and timely in Salesforce and required systems, including field visit notes
• Support transitions of care, including hospital discharge, shelter transitions, and community placements
• Maintain a structured cadence of member follow up to drive engagement and progress toward housing stability
• Identify and escalate risks, barriers, or urgent member needs to appropriate internal teams
• Adhere to HIPAA, confidentiality, and all state specific program requirements
• Participate in ongoing training, supervision, and quality initiatives

What we’re looking for

• 3+ years of experience in housing support services, community health, case management, behavioral health, or social services
• Experience working with Medicaid populations or high acuity populations preferred
• Community Health Worker (CHW), Behavioral Health, or similar field based experience strongly preferred
• Ability to conduct in person visits and travel locally within New Jersey on a daily basis
• Strong interpersonal and relationship building skills with the ability to engage hard to reach populations
• Comfort working in unstructured, community based environments including homes, shelters, and public settings
• Ability to balance empathy with accountability and follow through
• Strong organizational skills and ability to document work accurately in real time
• Basic computer proficiency (CRM, mobile tools, documentation systems)
• Ability to work independently while staying closely aligned with a remote team

Compensation and benefits

• Competitive

Hourly Rate

• $25-$26/hour
• Medical, dental, and vision coverage
• Paid time off and company holidays

Upside is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. Upside is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.