Program Support Assistant

Description Mission Connecticut Community Care helps people of all ages, abilities, ethnicities and incomes live their best lives at home with active and meaningful connections to their communities.

Summary Provides an array of general office tasks and administrative support. Aids in maintaining daily company and office-wide operations and functions. At CCC all duties are performed in a manner that fosters the achievement of the organization’s mission.

• Essential Functions Maintains active and inactive client records, including scanning, uploading, filing, splitting and/or archiving electronic and paper records.
• Answers, screens and forwards incoming phone calls.
• Promptly directs emergency calls to the appropriate party.
• Utilizes Ascend to maintain daily contact with the State of Connecticut through memos and additional communications, ensuring timely processing and data entry of state paperwork.
• Prepares, maintains and updates assessment packets, forms and communications as required by the State of Connecticut.
• Performs general office functions which may include sorting and distributing office mail, faxing, photocopying and scanning documentation to ensure smooth day to day office operations.
• Processes monthly and quarterly reports generated by the State of Connecticut and Connecticut Community Care case management portal (CONNEXUS).
• Provides intermittent telephone coverage, triages calls and forwards to the appropriate party as needed.
• May distribute backup computers and charging equipment as needed by regional office staff.
• May arrange for outside translation services for Care Managers and consumers.

Requirements

Education: High School Diploma or GED required.

Experience

Minimum of two years of experience in an office environment performing similar tasks. Excellent written and verbal communication skills. Strong organizational skills with an emphasis on attention to detail. Familiarity with general office procedures and equipment (filing, scanning, faxing). Data entry experience required. Experience with Microsoft Office required. Proficiency with Microsoft Excel a plus. Ability to be flexible and shift priorities as needed. Ability to multitask in a fast-paced environment. Understands the need for discretion and maintaining confidentiality.

Other

Reliable transportation, valid driver’s license and current automobile insurance. Work Environment and Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to perform these functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.