Patient Access Representative

Mission Hospice & Home Care serves patients and families in the San Francisco Peninsula and South Bay with quality care and compassionate end-of-life support and education. Founded in 1979, we are a local, independent nonprofit that has provided thousands of patients and their families with physical, emotional, and spiritual support throughout the journey from a life-threatening diagnosis through death and bereavement.

This full-time position offers competitive pay, generous benefits and a supportive work environment.

The Patient Access Representative (Patient Care Support Services Assistant) supports Patient Care Support Services Manager by maintaining patient records and provide administrative support in compliance with organization policies and procedures and applicable laws and regulations.

Schedule

Monday - Friday, 8

30am - 5:00pm; includes weekend and holiday rotations

Location: On-site; San Mateo office

Mission Hospice & Home Care follows all CDPH vaccine requirements for healthcare personnel.

Essential Duties & Responsibilities include (but are not limited to)

• Triage all incoming calls from prospective and current patients, caregivers, members of medical community, staff, and public, helping to identify the proper staff member to receive the call in a prompt and courteous manner.
• Daily Audit chart audits by running and reviewing Epic, Excel, PCSS Admit reports for Admission to Discharge patients to ensure accuracy, working with internal departments, individual staff members as well as external medical community and vendors.
• Collects and distributes interoffice mail.
• Facilitates outgoing mail using the USPS mailing system.
• Assist PCSS Manager on special projects as requested

Education/Experience

• High school diploma or general education degree (GED); or three months related experience and/or training; or equivalent combination of education and experience.
• Minimum of one year’s experience performing clerical/administrative tasks preferably in a health care setting.

Pay Range

$25.00 - $26.00 hourly

Mission Hospice and Home Care is proud to serve our community as an equal employment opportunity employer. Everyone is valued and welcome at MHHC. Our organization is committed to diversity, equity and continues to build a culture of inclusion by recruiting, screening, hiring and retaining any qualified individual without regard to age, race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, marital status, registered domestic partner status, citizenship, physical or mental disability, legally protected medical condition, family care status, military care status, veteran status or any other consideration made unlawful by Federal, state, or local laws.