Family Nurse Practitioner (FNP) or Physician Assistant (PA)

General Standards

• Provides an environment that demonstrates competence, caring, and commitment to external and internal customer satisfaction. Immediately greets/acknowledges guests’ presence in a courteous and caring manner. Demonstrates the ability to prioritize and deal with immediate guest needs first, and paperwork processing second. Demonstrates appropriate customer relations communications skills, actively listening, maintaining eye contact, using guest names, anticipating customer needs, and proactively offering assistance. Demonstrates good rapport and cooperative working relationship with all hospital staff. Answers the telephone professionally, identifying self and department. Handles telephone information requests with courtesy, accuracy, and respect for confidentiality. Returns telephone voice mail and messages appropriately. Maintains the confidentiality of patient and facility records and information. Does not abuse or take advantage of sick time or personal days off. Provides proper notification for absence or tardiness. Reports to work as scheduled; is consistently ready to work at start of the assigned shift. Reports off duty as scheduled; does not abuse overtime policy. Makes best use of time during assigned shift. Coordinates activities to achieve maximum productivity and efficiency during assigned shift. Attends to personal affairs on own time to avoid disrupting the work schedule. Performs duties in an independent manner with minimum supervision. Adjusts personal schedule to complete workload when requested. Completes time sheet accurately and on a daily basis. Utilizes company supplies efficiently. Conducts himself/herself in a professional manner at all times. Observes the Hospital/department dress code and wears ID badge. Attends all required education/in-service meetings. Complies with hospital safety and disaster policy and procedures. Demonstrates knowledge of and adheres to hospital and departmental safety regulations, disaster plans, infection control policies, and fire safety regulations, hazardous materials protocol. Demonstrates a working knowledge and understanding of National Patient Safety goals. Provides safe transportation of patients to and from the patient care units, registration area, and emergency treatment area. Identifies and reports unsafe conditions noted hospital wide that could contribute to potential falls or injuries by staff, patients, or visitors. Responds to and uses disaster codes appropriately. Always utilizes Standard Precautions for infection control. Performs other related duties as assigned or requested.
• Corporate
• Compliance: Conduct hospital business in an ethical and lawful manner and is willing to report any knowledge of real or potential fraud or abuse according to the CMC Code of Conduct. Establishes a work environment that is free of harassment and that is sensitive to indications of harassment.
• Hospital
• Performance
• Measures
• Confidentiality: Maintains the confidentiality of patient and facility records and information. Discusses confidential or sensitive information only with appropriate parties, privately – never in public places.
• Customer
• Service: Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, co-workers and managers. Effectively meets the needs of those served in a compassionate, responsive and courteous manner. Demonstrate appropriate customer relations communications skills, actively listening, maintaining eye contact, using guest names, anticipating customer needs, and proactively offering assistance. Answer the telephone with a smile, identifying your department and yourself and speak in a professional, friendly tone.

Ethics

• Conducts hospital business in an ethical and lawful manner and is willing to report any knowledge of real or potential fraud or abuse according to the CMC Code of Conduct.
• Interpersonal
• Skills: Is sensitive to the needs, feelings and capabilities of others. Approaches others in a non-threatening and pleasant manner and treats them with respect.

Professionalism

Must adhere to all CMC policies and procedures. Observes hospital/department dress code. Wears hospital ID badge with name clearly visible.

Teamwork

• Cooperate and perform duties in a way that helps your co-workers throughout the hospital perform their duties. Address concerns with co-workers professionally and privately. Actively participates as a member of a team or department to get the work completed. Demonstrates flexibility and cooperation. Helps to remove obstacles for the team to reach goals. An individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORKING CONDITIONS AND
• Physical
• Requirements
• Description
• OF
• Physical
• DEMANDS
• Physical
• DEMANDS: Amount of Time Stand 2/3 & more Walk 2/3 & more Sit 1/3 to 1/2 Talk or hear 2/3 & more Use hands to finger, handle, feel 2/3 & more Push/pull 1/3 to 1/2 Stoop, kneel, crouch, crawl 1/3 to 1/2 Reach with hands and arms 1/3 to 1/2 Taste or smell 1/3 to 1/2 Climbs stairs 0 This job requires that weight be lifted or force be exerted. Amount of Time Up to 10 pounds 2/3 & more Up to 25 pounds Up to 1/3 Up to 50 pounds Up to 1/3 Up to 100 pounds 0 More than 100 pounds 0 This job may have special vision requirements. Close vision (clear vision at 20 inches or less) Color vision (ability to identify and distinguish colors) Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
• Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. WORKPLACE BEHAVIORS I. RESULTS ORIENTATION – Meets current objectives and positions the organization for future growth. Completes daily tasks and assignments and processes large volumes of work associated with the operation of the department. II. SOCIAL SENSITIVITY - Builds positive relationships based on respect for others. Demonstrates a helpful, positive attitude. Maintains effective communication with peers, medical staff, patients, visitors, and families. III. QUALITY OUTCOMES – Meets and exceeds expectations of internal and external customers. All organizational and departmental standards regarding quality of performance are met. Demonstrates a strong commitment to confidentiality. Participates in quality improvement programs as directed. IV. SAFE WORKING ENVIRONMENT – Demonstrates an awareness of and adherence to safety and legal requirements established at the facility with an emphasis on maintaining a safe environment for all persons working in the facility. A. Accident/Injury Reporting – Reports any accidents, injuries, and unsafe equipment and conditions to supervisor by the end of the shift and reports any pre-existing conditions as identified by the ADA. B. Unsafe Conditions – Immediately reports and corrects, if possible, unsafe conditions or equipment. C. Workplace Standards – Compiles with relevant regulations, standards and policies governing safe workplace environment (OSHA, Accreditation, etc.) D. Safety Techniques – Maintains current knowledge of all aspects of the facility’s safety program by attending safety-related training as mandated upon hire and thereafter as required by facility. E. Modified Work – Accepts modified work assignments after receiving the physician’s release to return to work following an accident/ injury. F. Follows Prescribed/Recommended Treatment – Follows the prescribed/recommended treatment given by treating physician(s) after an accident/injury. V. EDUCATION – Participates in required in-services and educational programs on an ongoing basis. VI. ATTENDANCE AND PUNCTUALITY – Follows all facility guidelines outlining standards of attendance and punctuality. Responsible for reporting to and completing work at assigned times. UNIVERSAL PRECAUTIONS Universal precautions will be observed in order to prevent contact with blood or other potentially infectious materials. Under circumstances in which differentiation between body fluid types is difficult or impossible, all body fluids shall be considered potentially infectious materials. All blood or other potentially infectious materials will be considered infectious regardless of the status. The category shown below is designed to communicate the risk of exposure for this particular position.