This role involves coordinating and scheduling surgeries and follow-up appointments according to physician designations, ensuring all necessary clinical and insurance coding information is collected prior to procedures. Key duties also include demonstrating excellent patient care, resolving scheduling barriers, and ensuring all required pre-operative diagnostics and equipment are prepared.
Requirements summary
Candidates must possess at least one year of experience in surgery scheduling or a related field, along with a High School Diploma or Equivalent. Essential requirements include knowledge of medical terminology, CPT codes, healthcare billing, and proficiency with electronic medical records and standard office software.
high schoolAttention To DetailCommunicationExcelWordOrganizational SkillsSchedulingPatient CareMedical TerminologyComputer SkillsBasic Life SupportElectronic Medical RecordsWindowsCPT CodesInsurance AuthorizationsInterpersonal InteractionsHealthcare Billing
Job description
Job DetailsJob Location
OCH
MOB/Quick
Care -
Hartford,
KY 42347Position
Type:
Full
TimeJob
Shift:
Weekday
DaysESSENTIAL
JOB
Responsibilites:
SCHEDULING: Coordinates and schedules surgeries, follow-up appointments as designated by physicians. Coordinates processes and routines for all paperwork as required to meet physician and facility requirements. Books surgeries based on physician volume maintaining appropriate standard turn-around times. Complete insurance authorizations prior to surgery. Assures that all the appropriate clinical and insurance coding information is collected for the surgery schedule.
PATIENT
CARE: Demonstrates courtesy and helpfulness toward patients and their families. Identifies scheduling barriers and implements solutions to improve scheduling results based on predetermined goals or Post-operative concerns by collecting patient history and performing screenings.
Performance
IMPROVEMENT: Responsibilities include assuring that all surgeries are scheduled, surgical clearance and lab work is obtained responding timely to patient messages and requests. Ability to work independently on assigned tasks as well as to accept direction on given assignments. Ensure that all the required equipment is ready for surgery. Schedule diagnostic work pre- or post-operation.
Clerical
FUNCTIONS: Understands and fully utilizes electronic medical records, Possession of strong organizational skills, answer phones, sending/receiving patient medical records, obtaining lab/x-ray reports, hospital notes, demographics, complete post op data entry. Strong knowledge of surgical procedures, medical terminology, knowledge of CPT codes, healthcare billing and authorizations. Strong computer skills and familiar with Excel, Word, and Windows.
Environmental/Organizational
RESPONSIBILITIES: Fulfills organizational requirements including respecting and promoting patient rights, responding to emergencies appropriate, identifying and addressing practice priorities, understands compliance and carries out activities in full compliance with outside mandated and internally imposed requirements; and completes other duties as assigned. All other duties as assigned. Frequently accesses email and other organizational messaging platforms to stay up to date on information within the organization and provides a means of communication between staff members. Performs all procedures in accordance with established policies and procedures of OCH and adheres to legal compliance policies and other regulatory issues.
KNOWLEDGE: Knowledge of health care field and medical office protocols/procedures. Knowledge of medical terminology. Knowledge of specific assisting tasks related to medical practice. Knowledge of information that must be conveyed to patients and families.
SKILLS: Skills high level of quality through attention to detail and monitoring of work. Skills intact and diplomacy in interpersonal interactions. Skills in understanding patient education needs by effectively sharing information with patients.
ABILITIES: Ability to learn and retain information regarding patient care procedures. Ability to project a pleasant and professional image. Ability to plan, prioritize and completes delegated tasks. Ability to demonstrate compassion and caring in dealing with others.
KEY
BEHAVIORS: Honesty and Integrity Making a difference working cooperatively with others Achieving excellence in personal performance Demonstrating creativity in problem solving and sound judgement
Equipment
Operated: Standard medical exam/office equipment, which may include computerized health information management system for medical records, etc.
Work
Environment: Combination of medical office and exam/procedure room settings. Well-lighted, well-ventilated adequate space.
Mental/Physical
Requirements: Must be able to use appropriate body mechanics when performing desk tasks and in the room with patients. Occasional stress from dealing with many staff, providers, and patients.
QualificationsEDUCATION: High School Diploma or Equivalent (May be allowed to sign a
GED agreement to obtain within 6-months)
Previous
EXPERIENCE: 1+ years surgery scheduling or related experience.
OTHER
REQUIREMENTS: Basic Life Support Certification required. Must be able to communicate effectively with physicians, patients and the public and be capable of establishing good working relationships with both internal and external customers.
