Case Manager III - Heartland Bridges (evenings, full time)

Minimum Qualifications

• Associate degree in human services field (including but not limited to, psychology, social work, mental health counseling, marriage and family therapy, or a related field), Bachelors preferred
• Two years of experience in behavioral or mental health services
• One year of experience working with adults with serious mental illness or substance use preferred
• Valid driver’s license and acceptable driving record

• Essential Duties and Responsibilities
• Respond to crisis care referral calls, assess individuals by gathering information, and provide appropriate and accurate application verdicts while maintaining strict confidentiality.
• Complete enrollment/intake for eligible transitional and crisis clients.
• Assist Transitional Living clients in identifying strengths, needs, and goals to develop individualized service plans.
• Provide support services to Crisis Care clients, including assistance with developing and revising safety and stabilization plans, and connecting clients to medical, therapeutic, or other identified providers.
• Document client activity, service plan progress, and needs according to established record-keeping procedures.
• Provide problem-solving and crisis intervention services to empower clients toward self-sufficiency.
• Screen for mental health and substance use treatment needs and provide linkages to appropriate services.
• Assist clients in locating, obtaining, and retaining suitable housing through housing search and placement services.
• Develop supportive relationships with clients and respond to their needs during shifts.
• Ensure required information is collected, entered in prescribed formats, and reported in a timely manner.
• Provide program information and referral services to clients.
• Monitor client self-administration of medication and follow recording procedures.
• Obtain and maintain certification to administer non-parenteral medications in the state of Iowa.
• Accurately record client outcomes in designated databases.
• Provide psychoeducation on life, social, and coping skills; meet with clients for weekly Life Skills Inventory coaching sessions.
• Demonstrate knowledge of current community and HFS programs and resources to meet client needs, including mainstream benefits, income support services, and Integrated Health Home services.
• Utilize trauma-informed care, person-centered, and culturally competent principles in providing services to clients.
• Evaluate the efficiency and effectiveness of community service providers to ensure clients receive quality care.
• Orient clients to Bridges protocols and address client non-compliance as necessary to maintain a safe and secure environment for residents and staff.
• Conduct client room safety checks and searches per program protocol.
• Maintain and support upkeep of the facility.
• Work independently with minimal supervision and collaboratively as part of a team.
• Display a courteous and caring attitude to clients, volunteers, and visitors of the agency.
• Adhere to all specific program and agency procedures, policies, and requirements.
• Collaborate with program area staff, volunteers, and other agency staff.
• Develop personal and program-related skills through participation in internal and external training opportunities, including printed material and audio/visual media.
• Create, maintain, and share, as appropriate, a dynamic self-care plan.
• Perform essential functions of this job on the company’s physical work site.
• Perform other program-related duties as assigned.