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The Case Manager will manage an assigned caseload of up to 25 participants, conducting assessments, creating individual transition plans, and monitoring progress toward recovery and self-sufficiency. Responsibilities also include coordinating with service providers, maintaining accurate records, and responding to crisis situations.
Requirements summary
Required qualifications include a minimum of two years of experience serving marginalized adults in recovery or treatment, and at least one year of case management experience, along with a high school diploma and a valid California Driver's License. Preferred qualifications include an Associate's or Bachelor's Degree and Spanish bilingualism.
Hope House is an abstinence-based, recovery-focused shelter that supports the housing and recovery needs of adults experiencing homelessness and struggling with addiction. The program is designed to guide participants on their journey toward recovery, stability, and self-sufficiency. Onsite services include case management, life skills, recovery support, benefits acquisition, and connections to withdrawal management and detox, as well as streamlined access to residential drug treatment. The program also helps participants secure placement into sober living, permanent supportive housing or other suitable opportunities.
Duties and Responsibilities
Manage an assigned caseload of up to 25 program participants
Assessment and Intake: Conduct interviews and administer assessments to understand the client’s needs, situations, and potential risks. Gather relevant information about the client’s background, family dynamics, living conditions, or any other relevant factors
Based on the assessment, create an Individual Transition Plan that outlines specific goals and objectives as well as interventions that address the client’s unique needs
Establish and maintain relationships with partner organizations and referring agencies
Monitor participant progress and reassess their needs to ensure that the goal plan remains relevent and effective
Educate and empower participants by equiping them with the knowledge and skills needed to improve their situation and become more self-sufficient
Respond to and manage crisis situations participants may encounter
Maintain appropriate, professional, and ethical boundaries with staff and participants
Be punctual, flexible, and reliable
Maintain accurate participant records on The Salvation Army Social Services Database and other required database systems
Attend all required staff, Corps, and Divisional meetings and training
Facilitate small group instruction and facilitation as indicated on the program schedule
Attend community-based meetings as needed or requested by management
Identify appropriate resources, programs, and services that can benefit the client and make referrals to these services
Coordinate with various service providers to ensure the holistic needs of participants are met
Other reasonably related duties as assigned by the Program Director or Program Manager
Assist in the planning, preparation, and execution of special functions such as graduations, holiday celebrations, group activities, or special classes
Driving and/or escorting participants to appointments or services
Data entry, data collection, and data reporting
Support with prorgam operations as staffing needs require.
Other related duties as required
Education and experience
Minimum of two years of experience providing social services to marginalized populations, specifically adults in recovery, reentry, or drug treatment (Required)
Minimum of one year experience providing case management or demonstrated experience in peer mentorship, group facilitation, treatment plans, or working with program participants in which the support you provided was foundational in their growth (Required)
Experience and ability to work successfully with issues of substance abuse, mental illness, and other potential barriers to self-sufficiency
High school diploma or equivalent (Required)
Associate’s Degree, Bachelor’s Degree, Community Health Worker Certificate or Certified Alcohol and Drug Counselor (Preferred)
CA Driver's License (Required)
Bilingual in Spanish (Preferred)
First Aid and CPR certification (within first seven days of employment – company provided)
As required, Tuberculosis clearance (within first fourteen days of employment, company provided)
Skills and abilities
Strong verbal and written communication skills, and proficiency in Microsoft Suite (Outlook, Excel, Word, Power Point)
Strong data entry, data collection, and data reporting skills
Ability to work with adults with extreme behavioral health challenges
Ability to have a flexible work schedule that adapts with the needs of the program
Ability to express empathy and foster a collaborative alliance with staff and participants
Excellent organizational skills and ability to work under pressure with little direct supervision
Excellent time management skills
Strong electronic communication skills
Knowledge of San Francisco social services, government resources, community resources, healthcare services, mental health support, and housing services
Knowledge of co-occurring disorders and trauma-informed environment
Culturally competent and able to work with a highly diverse population
Bilingual in Spanish (Preferred)
Physical requirements
• Ability to lift up to 25 lbs. (usually file boxes)
Equipment used
• Modern Office Equipment and Relevant Software
ADA Statement
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.
Acknowledgment of Religious Purposes of The Salvation Army
Please note that The Salvation Army has a religious purpose and status as a church. We ask our employees that they do nothing to their relationship with The Salvation Army to undermine its religious mission. Employees must agree and understand that their services are a necessary part of The Army’s religious purposes and their work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.
At-Will
Any employment relationship with this organization is of an “at-will” nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this “at will” employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.
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