Family Services / Pathway of Hope Case Manager

----------------------------------------------------------------------------------------------------------------------

Scope of Position

This dual role position serves in a combined case management capacity, providing both general Social Services case management and Pathway of Hope intensive case management services. The employee divides their time between two complementary roles:

1. Case Management Specialist (General Social Services / Coordinated Entry) 2. Pathway of Hope Case Manager (Intensive Strengths-Based Case Management)

For internal controls, grant compliance, and fee-for-service billing purposes, this position is structured with clearly delineated responsibilities across both functions.

The Duty Allocation is estimated as follows

Role

Primary Function

Estimated Allocation

Case Management Specialist: Coordinated Entry, Intake, Diversion, Eligibility Screening, Referral Services

~50%

Pathway of Hope Case Manager: Intensive Strength-Based Case Management for families

~50%

Essential

Duties: and Responsibilities:

Role 1

• Case Management Specialist (General Social Services / Coordinated Entry
• Conduct intake interviews and eligibility screenings
• Provide diversion and prevention strategies
• Connect clients with housing, employment, and support resources
• Document services and referrals in HMIS, HRSN, and WellSky
• Maintain case files and required documentation
• Provide financial or material assistance within program guidelines
• Participate in community coordination meetings and outreach activities

Role 2

• Pathway of Hope Case Manager (Intensive Case Management)
• Determine eligibility and maintain Pathway of Hope caseload (10–15 families)
• Conduct assessments such as the Client Self-Sufficiency Matrix and URICA
• Develop individualized action plans and working agreements
• Utilize motivational interviewing and strengths-based coaching techniques
• Assist families in accessing housing, employment, education, and recovery resources
• Maintain accurate case notes and progress documentation
• Coordinate with Salvation Army staff and community partners

Billing, Documentation, and Compliance Requirements

• To support fee-for-service billing and grant compliance requirements, this position must maintain accurate and timely documentation in accordance with federal, state, and local program standards, including Housing Related Social Needs (HRSN), HUD-funded programs, and other contracted services.
• Record all client interactions and services in HMIS, WellSky, and HRSN systems
• Maintain documentation supporting eligibility determinations and financial assistance
• Ensure documentation aligns with applicable federal regulations, including HUD standards
• Maintain clear case notes demonstrating service delivery and progress toward goals
• Follow internal control procedures ensuring appropriate separation of duties when applicable
• Maintain documentation required for audits, monitoring visits, and grant reporting

• Education and Experience
• Bachelor’s degree in Social Work or related field preferred
• One to three years of experience working with low-income or vulnerable populations
• Valid driver’s license required
• Ability to pass background checks and comply with Protect the Mission requirements

• Knowledge, Skills, and Abilities
• Knowledge of case management practices, housing systems, and community resources
• Familiarity with HMIS, WellSky, or similar data systems preferred
• Strong organizational and documentation skills
• Ability to manage multiple priorities and maintain compliance with funding requirements
• Effective communication and interpersonal skills
• Ability to work independently and as part of a team
• Commitment to trauma-informed, strengths-based, and culturally responsive practices

• Physical Requirements
• Ability to perform office-based work including sitting, typing, and computer use
• Ability to travel locally for client services, outreach, and meetings
• Ability to lift light materials and supplies as needed

• Working Conditions
• Work is performed in office, shelter, and community-based settings
• May involve interaction with individuals experiencing crisis or instability
• Occasional evening or weekend work may be required

Miscellaneous

The candidate chosen for this position will be required to pass a criminal history background check. A conviction will not automatically disqualify an applicant; circumstances will be considered.

Qualified individuals must be able to perform the essential duties of the position with or without reasonable accommodation.

Supervisor

Corps Officer or Ministry Leader

Physical Therapist | Riverside Home Health Care & Hospice