PM Receptionist / Pre-Admission Specialist

About Us & Why We're Hiring

• We empower children, youth and families to flourish in vibrant communities.
• Child and Family Guidance Center (CFGC), established in 1962, is a leading provider of community mental health and social services in the San Fernando and Antelope Valleys
• Our mission is to empower children and families to achieve health and well-being through innovative mental health services.
• We serve thousands of children and families annually
• We are inspired by our staff of caring and committed professionals
• We are seeking passionate people to join our team

• If our mission resonates, keep reading.
• As part of our team, you will join us in providing a continuum of prevention, early intervention, and intensive treatment services to children and families.
• We offer services in our offices, at schools, and in homes.
• Together, we seek to create stronger, more resilient communities
• Your role will center around changing lives, extending our reach, deepening our impact, and building meaningful outcomes for those seeking help.

The Position

We are seeking a full-time bilingual PM Receptionist / Pre-Admission Specialist for our Palmdale facility. The Pre-Admission Specialist is primarily responsible for the day-to-day functioning of the Reception department and for the daily check-in of all clients, obtaining financial information and assisting clients with paperwork as needed.

What You’ll Do

• Greets clients and directs visitors, and answers visitors’ or callers’ inquiries, as needed and in a professional, courteous manner. Immediately notifies appropriate staff of any potential crisis
• Handles calls from clients and assists in re-scheduling appointments.
• Checks in clients arriving for appointments and notifies clinician of client’s arrival
• Updates appointment status of check-in screen for missed appointments and client cancelations.
• Assists in conducting enrollment activities, including all financial screenings, completion of all admission paperwork with client/caregiver. Obtains all necessary documentation from caregiver and answers questions related to services needed.