Nurse Navigator, Infectious Diseases

Position Summary

Under general administrative direction, provides a significant level of patient education related to illness and planned management and treatment and facilitates coordination of care for INFECTIOUS DISEASES patients. In addition, the Nurse Navigator provides in-clinic support to providers, as needed.

Essential

Duties and Responsibilities

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
• Liaison for ID patients requiring coordination of care and support.
• Work collaboratively with the administrative and clinical ID teams to manage clinical issues; urgent tasks, prescription pre-authorizations and refills, appointments.
• Coordinate and manage all urgent orders for dynamic testing and procedure referrals to include patient preparation and education.
• Follow up with patients on testing and procedure results in coordination with providers.
• Provide appropriate clinical support, counseling, and education. Alerts provider to urgent situations that cannot wait until scheduled follow-up.
• Prepares Clinic prep notes for new patients and returning patients which includes scanning notes/imaging, contacting referring physicians or imaging groups, and contacting patients on any issues on items needed for visit.
• Prepares records needed and reconciled for future appointments.
• Assist providers in addressing insufficiencies in care provision by coordinating follow-up, orders, and referrals.
• Participates in quality improvement, patient safety, and patient experience initiatives.
• Measures and tracks departmental progress in meeting quality, safety, and patient experience goals.
• Participates in training and education of support staff.
• Keep up-to-date records/data for programs and patients within MFA and GWUH.
• Identify and coordinate health maintenance issues.

Minimum Qualifications

• Education
• An Bachelor’s degree in Nursing or higher, or an equivalent combination of training and experience.