Case Manager & Benefits Specialist

Bright Harbor Healthcare is seeking a Benefits Specialist/Case Manager for our CREST program, which provides mental health crisis care for the community. The ideal candidate will be detail-oriented, knowledgeable about benefits regulations, and committed to providing excellent service to our community.

Position Title

Benefits Specialist/Case Manager Position Type: Full Time; 40 Hours/Weekly Benefits Eligible: Yes; Full Benefits Location: Toms River, NJ Department: CREST

Responsibilities

Work as part of a multi-disciplinary treatment team, attending meetings and contributing to shared treatment planning. Communicate and collaborate with community resources and entitlement providers, documenting support in client records. Involve consumers in treatment planning and service delivery, ensuring their participation is reflected in notes and outreach. Provide direct care and crisis intervention, including de-escalation, supportive counseling, and timely documentation. Support consumers with daily living skills and assist with accessing basic needs such as housing, benefits, and entitlements. Monitor and assess clients’ emotional well-being, symptoms, behavior, and medication use, sharing findings with the team. Educate consumers and families on mental health, crisis management, conflict resolution, and life skills. Uphold consumer rights and dignity, maintaining confidentiality and respecting cultural and individual values. Bachelor's Degree in a health & human services field Experience with Crisis Intervention. Experience doing outreach with the SMI Co-occurring population, knowledge and awareness of homeless and community services available Valid NJ Driver’s license with less than 6 points. Full Benefits 12 Paid Holidays Sick Days Personal Days Days Accrued Vacation Medical/Dental/Vision Company paid Life Insurance and Long-Term Disability 403B Plan with Company Match Opportunities for training/education/Continuing Education Credits Opportunities for Public Loan Forgiveness Opportunities for Tuition Discounts from Participating Institutions