The Case Manager provides supportive services to formerly homeless adults, including income advocacy, money management, and referrals to health care. They are responsible for maintaining accurate case files, managing client budgets, and responding to crisis situations.
Requirements summary
Candidates must possess a Bachelor's degree or equivalent experience working with adults facing mental health or substance use challenges. Proficiency in case management, knowledge of community resources, and familiarity with HIPAA regulations are required.
As a non-profit organization Conard House, Inc. builds welcoming communities and caring relationships that empower people and restore hope. We work with a diverse adult population and strive for cultural competency by respecting experience, promoting inclusion and building community. The position is with Conard House Supportive Housing Program, which provides on-site supportive services to formerly homeless adults with behavioral and medical health needs.
Services include: income advocacy, money management, supportive case management and referrals to health care services. This position is included in the Collective Bargaining Agreement with SEIU 1021. Pursuant to the city and state’s Fair Chance Ordinance, we will consider qualified applicants with conviction records for employment. We are a committed equal opportunity employer. People with diverse cultural backgrounds encouraged to apply.
Qualifications
Bachelor’s Degree and higher, or equivalent experience working with adults with mental health, substance use, or other life challenges. Demonstrated case management skills and knowledge of entitlement, community resources and housing programs. Must have good written communication skills. Experience with case management software, Panoramic a plus. Working knowledge of HIPAA regulations and mandated reporting requirements. Ability to work as a team member towards common goals and objectives. Must successfully complete a background check after conditional job offer.
Duties
Maintain accurate records in the Panoramic and Truelink systems to meet compliance requirements
Provide ongoing case management and connect clients with community resources (e.g., medical, psychiatric, substance use, vocational)
Participate in staff meetings, case conferences, and training sessions
Provide representative payee services and create financial disbursement plans for clients
Manage client budgets, ensuring bills and essential needs are covered
Maintain up-to-date financial records in the Panoramic system
Help clients with Social Security appeals, overpayment waivers, and utility discounts
Benefits
Medical
Dental
Vision
Retirement plan
Paid time off
Training
Career advancement
Monitor client accounts for unusual activity and notify relevant agencies of entitlement changes
Submit accurate monthly reports and timesheets by required deadlines
Report emergencies, work-related injuries, or breaches of privacy immediately
Maintain professional boundaries with clients and collaborate with internal and external stakeholders
Notify Program Director of absences or schedule changes in advance
Provide services to residents in a manner that is supportive, constructive and non-judgmental.
Maintain up-to-date case files in adherence with agency and funding department documentation standards.
Respond in crisis situations and provide de-escalation and conflict resolution assistance.
Perform general office duties such as phones, filing, etc.
Attend on-site and agency meetings and trainings as scheduled.
Perform other duties as assigned
Benefits
Union Position: SEIU 1021
Comprehensive Benefits Package: Medical, dental, vision, and retirement plan
Paid Time Off: Generous vacation, sick leave, and holidays
Professional Growth: Opportunities for training and career advancement
Impactful Work: Make a difference in your community
Conard House is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.
