Quality Assurance Specialist

Description The Organization San Gabriel/Pomona Regional Center (SG/PRC) is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services (DDS) to provide services and supports to individuals with intellectual and developmental disabilities. We proudly serve 30 cities across the Foothill, Pomona, and El Monte Health District within Los Angeles County. Our services span the full lifespan from infants and toddlers, school-age children, and transition-age youth to adults and aging adults. At SG/PRC, our work is guided by compassion, collaboration, integrity, and a shared commitment to making a meaningful difference in the lives of the individuals and families we serve.

The Position

Under the general direction of the Manager of Quality Assurance, the Quality Assurance Specialist is responsible for monitoring, evaluating, and supporting vendor programs to ensure compliance with applicable standards, regulations, and organizational expectations. The role also provides technical assistance, conducts investigations, and collaborates with internal and external stakeholders to promote high-quality services.

• Essential Job Functions Conduct quality assurance monitoring of existing and newly developed vendor programs, including but not limited to: Community Care Facilities (including Specialized Residential Services), Day Programs, Health Facilities, Independent and Supportive Living Programs, Infant Development Programs, After-School Programs, and programs previously funded under Habilitation (e.g., Work Activity Programs and Supported Employment).
• Provide technical assistance, guidance, and training to vendors regarding program design, service delivery, and compliance with regulatory and organizational requirements.
• Investigate complaints related to vendor services, ensuring timely, thorough, and objective review and resolution.
• Review and communicate quality assurance evaluation results; provide follow-up with vendors to support corrective actions and continuous improvement.
• Address and resolve vendor concerns regarding evaluation findings; maintain effective communication with Service Coordinators and management regarding program or facility issues.
• Collaborate with regional center staff and external agencies on projects, initiatives, and interagency agreements to enhance service quality and coordination.
• Ensure compliance with applicable laws, regulations, agency standards, policies, and procedures.
• Perform other related duties as assigned.