The PATH Outreach Case Manager provides intensive street outreach to engage unsheltered individuals and facilitates housing placement through assessments and service planning. They also coordinate with supportive housing providers and assist clients in accessing essential community resources and mental health services.
Requirements summary
Candidates must possess a bachelor's degree in human services or social work, or have at least 4 years of relevant case management experience with homeless populations. Previous street outreach experience is preferred but not required.
The PATH Outreach Case Manager, as part of the Homeless Recovery Services team and in collaboration with the person served, is responsible for providing assessment, case plan development, housing placement and linkage to SOAR services. This position is a community-based position, which involves intensive outreach services. The PATH Outreach Case Manager provides services to an assigned caseload under the supervision of the Street Outreach Supervisor.
Responsibilities
Provides street outreach to engage consumers who are defined as unsheltered.
Provide follow-up services to known locations as identified by the person served.
Performs thorough intake and prioritization assessments and screenings.
Participates in team meetings and presents information obtained through the screening and assessment process.
Develops service plans for participants based on intake and housing needs.
Directly engages landlords/property managers.
Refer participants to the Coordinated Assessment Model for housing placement.
Provide a ‘warm hand-off’ to supportive housing providers
Assist participants through the Housing Choice Voucher process when scoring for Rapid Rehousing, including facilitating housing placement, and attending lease signings.
Assist participants in understanding and abiding by their lease obligations.
Carries out eviction prevention plans if needed.
Provides intensive support services until participant is successfully housed.
Assist participants in obtaining necessary household items and referrals to primary and mental health service and linking/coordination with state benefits.
Documents services within 24 hours for non-face to face services; 48 hours for face-to-face services.
Completes progress notes (which includes HMIS service transactions and HMIS case notes) according to agency policy.
Uploads all required housing documents into HMIS & ECO.
Maintains copies of all housing related documents within the participant’s record.
Completes Assessments in a thorough and timely manner.
Completes a Case Plan that addresses the needs and barriers identified during assessment and establishes measurable goals and objectives within a specified time frame.
Completes and makes corrections to reports within time frames requested by supervisor.
Receives introductions and assignments, provides weekly caseload reports and makes recommendations to the professional team.
Follows through with assigned tasks.
Participates in supervisory meetings and team meetings.
Identifies resources within the community and assists clients to access resources such as security deposit, furniture, and other household items.
Develops and maintains a working knowledge and relationship with providers of resources for clients.
Apprises Administrative staff of service gaps that affect clients’ functioning within the community.
Complies with contractual and regulatory requirements, as needed.
Fosters commitment, team spirit, pride and trust.
Possesses good work ethic, drive, energy, and persistence to achieve goals. Takes accountability for job responsibilities.
Able to anticipate and bring about change when needed.
Performs other duties as assigned
Professional Skills
Complies with and adheres to department and NSO policies and procedures.
Adheres to established quality and performance improvement standards.
Works effectively with others to accomplish goals/resolve problems.
Organizes work well and uses time effectively.
Maintains consistent work attendance.
Maintains good operating environment by attending work on time as scheduled.
Professionally represents NSO and promotes NSO mission and vision statements.
Promotes a harmonious work environment.
Demonstrates expertise in his/her functional area, leveraging unique core of knowledge and skills to achieve results.
Ensures consumer satisfaction through process of monitoring, improving, and delivering excellence in program services.
Is open to new approaches and takes steps to increase knowledge, skills and abilities, both from within and outside NSO.
Complies with contractual and regulatory requirements, as needed.
Fosters commitment, team spirit, pride and trust.
Possesses good work ethic, drive, energy, and persistence to achieve goals. Takes accountability for job responsibilities.
Able to anticipate and bring about change when needed.
Performs other duties as assigned.
Candidate Requirements
BA/BS/BSW in human services/social work or related field or 4+ years of case management working with homeless individuals with mental illness in lieu of degree or combination thereof.
Previous street outreach experience preferred but not required
Disclaimer message
Neighborhood Service Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.
