Job detail

Patient Navigator I - HH

Community Healthcare Network Inc

#Outreach #Documentation #Administrative Support #Patient Assessment #Health Education #Primary Care #Social Services #Care Management #Care Planning

Quick overview

The Patient Navigator conducts patient assessments, performs community outreach, and provides health education to support care management. They also coordinate appointments, maintain care records, and facilitate communication between patients and the care team.

Requirements summary

A High School Diploma or GED is required for this position. Two years of office or related experience is preferred.

high schoolDocumentationCare coordinationRecord maintenanceAppointment schedulingPatient assessmentCommunity outreachPatient engagementHealth educationCare conferencing

Job description

Who we are

Community Healthcare Network (CHN) is a not-for-profit organization providing more than 65,000 New Yorkers with primary and behavioral healthcare, dental, nutrition, wellness, and needed support services.

Our network is made up of 14 federally qualified health centers throughout Brooklyn, the Bronx, Queens, and Manhattan, along with a fleet of mobile vans that bring health services to underserved people in need throughout New York City. We provide judgment-free, high-quality healthcare, without regard to race, religion, orientation, gender identity, immigration status or ability to pay. We turn no one away.

What we offer

Growth and development

Access to various healthcare professionals and benefits to deepen understanding and interest in the various disciplines involved in community health programming.

Supportive Team culture

Be a part of an interdisciplinary environment where your ideas and work are valued and encouraged.

Comprehensive benefits

Including health, dental and vision insurance, retirement plans, employee assistance programming and more.

Position summary

Community Healthcare Network is seeking a Full-Time Patient Navigator who will be an integral part of the Care Management team.

Duties and Responsibilities

Conduct new patient’s assessment screenings consistent with the Scope of Services
Conduct outreach activities specially to the loss to care patients
Conduct community outreach visits to patients
Provide expedited visit to patients for urgent situations such as hospitalization
Inform patients of our ancillary services and give them health education materials
Keep patients informed of progress of scheduled appointments
Notify Care Managers of outcome of contacting the patient for whom phone and mail outreach and engagement attempts have been successful and unsuccessful
Assist the patient in selecting a Primary Care Provider (PCP).
Educate the patient on the policies concerning covered services and what to do in an emergency.
Schedules appointments with and for the Care Management team.
Participates in care conferencing regarding the provision and coordination of services.
Maintains the care records including filing progress notes, tracking due dates of periodic documentation such as: assessments, reassessments, care plans, medical updates, release of information forms and care conferences.
Performs other related duties as assigned.

Education & experience

• High School Diploma or GED required. Two years office and/or other related experience preferred.

#LI-LV1