The role involves providing primary telephone coverage to liaise with clinical sites and participants for a large randomized clinical trial. Responsibilities include conducting phone interviews, tracking participants, and ensuring recruitment goals are met while maintaining detailed documentation.
Requirements summary
Candidates must be bilingual in Spanish and possess excellent interpersonal, written, and oral communication skills. High computer literacy and the ability to work independently with strong attention to detail are required.
The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Responsible for providing primary telephone coverage for calls to and from up to 50 US clinical sites enrolling and following 6000 participants in a large, randomized, clinical trial with participants that have type 2 diabetes and a history of heart disease or have a high risk for heart disease. Working closely with the Project Manager and other study staff, in providing support in the conduct of this PCORI funded study. The overarching objective of this research assistant position is to liaise with the clinical sites across the US and to ensure recruitment goals are met while maintaining strong and positive relationships and fostering clear and open lines of communication with clinical site staff. In addition to the clinical sites, this research assistant will respond to participant inquires and questions over the phone, conduct interviews over the phone according to a strict study protocol, clarifying ambiguous responses on questionnaires and correspondence, collecting questionnaire follow-up data via telephone and tracking participants who become potentially lost to follow up. Qualifications Each research assistant will be assigned a portfolio of clinical sites in which they will be responsible for activities described below: To respond in a timely manner (that day or within 1 business day at the latest) to answer or provide clarification to numerous protocol and operations questions the site may have throughout the start-up through the end of the enrollment period, so that subject enrollment and ongoing follow-up is not impeded or delayed. Assist with all aspects of a large randomized clinical trial including assisting with maintaining direct contact with the randomized participants as necessary. Respond to incoming telephone calls, emails, and written correspondence from study participants. Provides accurate information about the study and sends appropriate follow-up correspondence to the participant. Forwards the calls to the appropriate staff if unable to respond to the issue. Documents interactions with study participants by completing and processing appropriate questionnaires and entering information into electronic participant data base files. Shares responsibility for phone coverage to triage and respond to site and participant queries and brings any issues or problems noted to supervisor for speedy resolution and documents every phone conversation as appropriate. Other duties as assigned. Additional Job Details (if applicable) Ability to work independently. Excellent interpersonal and telephone skills. Excellent written and oral communication skills. Excellent attention to detail and ability to prioritize a variety of tasks. High degree of computer literacy. Sound independent judgment. Remote Type Hybrid Work Location 900 Commonwealth Avenue Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $21.00 - $29.01/Hourly Grade 5 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
Benefits
Comprehensive Benefits
Career Advancement Opportunities
Recognition Programs
Bonuses
Differentials
Premiums
EEO
Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.
