Medical Assistant

Summary

• This position is an integral part of the urgent care team and requires the ability to work effectively with Providers and ancillary staff to deliver high quality, compassionate patient care.
• Under direct supervision of the provider, or LPN/RN, will be responsible for assisting with patient assessment, care, and education of patients in the urgent care/occupational health setting.
• This position must have basic knowledge of specialty and/or primary care symptom management to be able to assess, plan, and assist with delivering timely and appropriate care, especially in emergent situations.
• This position will assure compliance with all the policies/procedures of MyMichigan Health, Occupational Safety and Health Administration (OSHA) guidelines, Clinical Laboratory Improvement Amendments (CLIA) regulations, and all appropriate regulatory agencies.
• May also perform general office duties (keyboarding, filing, telephone, computer and office equipment) as required by the practice.
• The expectations outlined in this job description may vary slightly depending on the practice.

Responsibilities

• (50%)
• Greets patients and/or family, takes vital signs, obtains/reviews medical, social, surgical and medication history, and allergy information. Prepares patient for examination, performs procedures (in office labs: urinalysis, pregnancy testing, strep screens; TB testing, etc.) and reports results to providers. Communicates information regarding testing, procedures and follow up care to patient in a clear, concise and professional manner. (20%)
• Accurately performs Department of Transportation (DOT) and non-DOT Drug drug and alcohol testing services, adhering to company protocols and federal guidelines. (10%)
• Performs and/or assists with special procedures and testing per provider order. Such as electrocardiogram (EKG) , vision testing, dressing changes, Orthopedic Casting Lab (OCL) splints. (10%)
• Accurately documents all patient information in the medical record according to current guidelines. (10%)
• Prepares and cleans the patient area, sets up equipment, cleans and facilitates room set up after a procedure. Disposes of contaminated supplies and sterilizes medical instruments. OTHER DUTIES AND RESPONSIBILITIES: Provides a complete patient assessment, as indicated within the scope of the practice. Places and receives calls to previously seen patients to evaluate patient progress, gives results of laboratory or radiographic interpretations Based on the practice, may be required to: demonstrate competency to assist with procedures such as, but not limited to venipuncture, OCL splinting, EKG, vision testing, dressing changes, respirator fit testing, drug and alcohol testing. Respirator Fit testing requires the ability to learn and maintain knowledge of various mask types and proper mask fitting according to Occupational Safety and Health Administration (OSHA) regulations. Completes daily tasks as outlined by the practice, such as referrals to specialists and/or primary care, Electronic Medical Record (EMR) tasks, patient result notification, prior authorizations and communication to companies and/or workers compensation as appropriate. Complies with company protocols, organizational departmental policies and protocols, local, state Michigan Occupational Safety and Health Administration (MIOSHA), and CLIA, Joint Commission, Federal Motor Carrier Safety Administration (FMCSA) guidelines while conducting daily duties. Performs CLIA testing and maintains quality control logs. Calibrates equipment based on practice protocols. Performs autoclave procedures according to policy. Maintaining a clean, sterile and safe environment. If mutually agreed upon by employer and practice manager, must have the ability to travel to other urgent care locations. . Maintains a high level of confidentiality and ensures patient's rights in accordance with proper procedures and in compliance with Health Insurance Portability Accountability Act (HIPAA). May be asked to perform clerical duties filling out insurance forms, correspondence, arranging hospital admission, answering the telephone, updating/filing patient's medical records. Ordering of supplies and medications. This position may be required to order all medical, pharmacy supplies, and office supplies. Ensures all EMR Tasks are completed in a timely manner. Demonstrates a commitment to meet/exceed the needs of the customer, both internal and external. Demonstrates behavior consistent with the MidMichigan Health mission, vision and values. Performs other duties as assigned. MidMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft Windows. An employee may be required to participate in further learning opportunities offered by MidMichigan Health.