The Enhanced Community Healthcare Worker will function as part of a multi-disciplinary team to deliver supplemental case management, focusing on referrals, education, crisis intervention, and support to help clients access services and improve their quality of life, aiming to prevent hospitalization and incarceration. This role involves assisting clients in accessing necessary healthcare services to foster recovery, responsibility, and independence in partnership with the treatment team.
Requirements summary
A high school diploma or equivalent is required, while experience with Medi-Cal billing and working with individuals with substance abuse problems, especially dual diagnoses, is highly desirable. Candidates must also meet driving record guidelines, possess at least three years of driving experience, and obtain Community Health Worker state certification.
high schoolCase ManagementOutreachHealth EducationEmpathyCrisis InterventionTrauma-Informed CareTransportationMotivational InterviewingActive ListeningReferralsLinkagePsychoeducationHealth NavigationHarm-Reduction PracticesWellness Plan DevelopmentIndependent Living Skills Assistance
Job description
Are you a passionate and motivated individual eager to make a positive impact in the community? Hope Cooperative is a well-respected, award-winning nonprofit organization that provides comprehensive mental health and supportive housing services across Sacramento County. We’re seeking compassionate, dedicated individuals to join our team and support the most vulnerable in our community.
Position Title
Enhanced Community Healthcare Worker Program(s) and Location: New Direction (Sacramento, CA) Schedule: Full-time Non-Exempt, 40 hours per week, Monday - Friday 8:00am-4:30pm (may require working some evenings and weekend schedules) Pay rate: $24.49 - $25.71 hourly depending on experience and qualifications
About the Position
The Enhanced Community Healthcare Worker will serve as a member of a multi-disciplinary team to provide supplemental case management in collaboration with the Service Team. The goal of the Enhanced Community Healthcare Worker is to enhance the delivery of behavioral health Services through the provision of referrals, linkage, psychoeducation, crisis intervention, support and encouragement to enable the client to access and use services that prevent hospitalization and incarceration, and support plans to improve quality of life. In partnership with treatment team, this position assists clients with ensuring access to needed healthcare services to further empower clients with recovery, a sense of responsibility, and independence.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Provide health education to promote the Medi-Cal member’s health or address barriers to health care, including providing information or instruction on health topics.
Support health navigation to provide information, training, referrals, or support to assist Medi-Cal members to access health care, understand the health care system, and engage in their own care and to connect members to community resources necessary to promote their health.
Engage and conduct in-person outreach
Accompany clients to office visits, as needed, and in the most easily accessible setting
Extend health promotion and self-management training
Assist with linkage to social supports
Distribute health promotion materials
Ensure clients are linked other social services and supports they may need through partnership with specialty staff such as Benefits Specialist
Benefits
Accident Insurance
Dental Insurance
Disability Insurance
Employee Assistance Program
Life Insurance
Paid Holidays
Paid Time Off
Health Insurance
Vision Insurance
Flexible Spending Account
401k Match
Referral Bonuses
Paid Sick Time
Leadership Development
Reimbursements
Pto Cash Out
Hsa Contributions
Government Loan Forgiveness Programs Eligibility
Wage Step Scale Increases
Advocate on behalf of clients with health care professionals
Use motivational interviewing, trauma-informed care, and harm-reduction practices
Support clients and/or family members with active listening, demonstration of empathy and carry a message of hope and recovery and empower clients in meeting their identified goals.
Collaborate with service team members in coordinating and providing services for clients.
Observe, assess, intervene and refer (within one’s scope of practice) in situations with clients regarding mental health symptoms, physical health symptoms and substance use issues.
Assist clients in developing and following a wellness plan unique to their needs and desires.
Assist member with various independent living skills: house cleaning, laundry, food preparation, hygiene, yard work, budgeting money, shopping, medication management and safety.
Provide/Assist the clients with transportation to medical appointments in personal vehicle as necessary.
Facilitate planning of social, cultural, educational, supportive and recreational group activities.
Accurately complete all necessary forms, reports and paperwork required by the program on a timely basis (e.g., progress notes, special incident reports, discharge summaries, Medi-Cal billing, EHR forms).
Act as a designated Mandated Reporter for the observed or suspected abuse and/or neglect of children, disabled individuals, dependent adults and elder/senior citizens. Mandated Reporter also includes “Duty to Warn” which includes the responsibility to notify authorities and the intended victim(s) of physical harm.
Ensure the protection and confidentiality of all Protected Health Information (PHI) by following all policies and procedures in the agency HIPAA Manual.
Regular and predictable attendance required.
Use motivational interviewing, trauma-informed care, and harm-reduction practices
Supervisory Responsibilities
This job has no supervisory duties.
Qualifications
High school diploma or equivalent (i.e. GED)
Work experience with Medi-Cal billing is highly desirable.
Work experience with persons who have substance abuse problems, preferably individuals who are dually diagnosed (mental health & substance abuse) is highly desirable.
Knowledge of 12-Step Programs and/or personal experience with substance abuse recovery is highly desirable.
Certificates, Licenses, Registrations
Must obtain Community Health Worker state certification via training or verified experience per Sacramento County DHS policy.
Driving record must meet, and continue to meet the generalized driving guidelines used by our insurance broker.
Must have at least 3 years of driving experience.
Other Skills, Abilities, and Job Requirements
Ability to pass clearance of the Federal Bureau of Investigation (FBI) and/or Department of Justice (DOJ) background screenings.
Work overtime as requested and approved.
Be available for one week of after-hours duty on a rotational basis.
Benefits
HOPE Cooperative (also known as TLCS, Inc.) provides a competitive benefits package, which includes, but is not limited to, the following items. Please note that benefits may be subject to change:
21 PTO days per year (4 weeks & 1 day)
26 PTO days after the 5th year (5 weeks & 1 day)
6 days paid sick time
11 paid holidays
1 Personal Day
Leadership Development
Reimbursements
Eligible for Government Loan Forgiveness Programs
Employer-paid health insurance for employees and children (Kaiser, Sutter or Western Health Advantage)
HSA Contributions
Flexible Spending Account
401k match
PTO Cash Out
Voluntary Dental, Vision, Life Insurance, Accident Insurance, Disability Insurance and more
Employee Assistance Program
Regular wage step scale increases
Flexible start/end times for some positions
iPhone with unlimited data for personal/professional use and laptop for some positions
Clinical Supervision towards licensure (for certain positions and upon approval)
CEU days for certain positions
Up to $500 CEU allowance for certain positions
Annual BBQ and staff appreciation awards
Annual Gift Card Program
Referral Bonuses
All benefit offerings are subject to change and are governed by the eligibility guidelines in the Employee Handbook. This list represents a general summary of available benefits and nothing stated here should be interpreted as being included in a written offer for employment.
HOPE Cooperative (aka TLCS, Inc.) is an Affirmative Action/Equal Opportunity Employer, and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Our agency embraces a diverse & culturally rich workforce, and we welcome all candidates to apply.
