The coordinator assists individuals in managing mental health crises by providing support, advocacy, and referrals for continued care. They are also responsible for maintaining accurate program documentation and ensuring the facility remains clean and safe for residents.
Requirements summary
Candidates must have lived experience as a mental health consumer, family member, or someone who has experienced homelessness. A valid California driver's license with at least 3 years of driving experience and the ability to pass FBI/DOJ background checks are required.
Are you a passionate and motivated individual eager to make a positive impact in the community? Hope Cooperative is a well-respected, award-winning nonprofit organization that provides comprehensive mental health and supportive housing services across Sacramento County. We’re seeking compassionate, dedicated individuals to join our team and support the most vulnerable in our community.
Position Title
Respite Services Coordinator (NOC Shift) Program(s) and Location: Crisis Respite Center (Sacramento, CA) Schedule: Full-Time, Non-Exempt, NOC Shift, Friday night through Tuesday morning 10:30pm to 6:30am Pay rate: $23.05 hourly
About the Position
The Crisis Respite Services Coordinator will assist individuals in managing their crisis and will offer information, advocacy, and referrals for continued assistance and support after they leave the Agency’s Crisis Respite Center.
The Agency’s Crisis Respite Center (CRC) is a program designed to provide any Sacramento / Sacramento County resident (18 years and older) who is experiencing a mental health hardship/crisis a place to go to receive support and gain hope for a resolution.
The Crisis Respite Center is a person-centered program, providing a welcoming and non-judgmental environment for individuals who are in need of relief from the stresses of life, and who need assistance in stabilizing their mental health crisis.
The individuals who come to the CRC may be experiencing a wide variety of mental health issues.
The Crisis Respite Center is open and welcomes individuals 24 hours a day / 7 days a week.
Essential
Duties & Responsibilities
Support individuals with active listening, demonstration of empathy, and carry a message of hope and recovery.
Observe, assess, intervene, and refer (within one’s scope of practice) in situations with clients regarding mental health symptoms, physical health symptoms, and substance use issues.
Develop service/goal plans with clients and meet with the clients as needed to encourage, support and advocate for progress and assist with skill development.
Provide positive public relations, community referrals, information, and support by linking clients to needed resources; advocate with and on behalf of clients and significant support persons the clients have identified.
Benefits
Paid holidays
Paid time off
Paid sick time
Leadership development
Employee assistance program
401k match
Flexible spending account
PTO cash out
HSA contributions
Voluntary accident insurance
Voluntary life insurance
Reimbursements
Voluntary disability insurance
Clinical supervision
CEU allowance
Employer-paid health insurance
Voluntary vision insurance
Voluntary dental insurance
Government loan forgiveness programs
Accurately complete all necessary forms, reports, and paperwork required by the program on a timely basis (e.g., progress notes, special incident reports, discharge summaries, Medi-Cal billing, Avatar forms, and HMIS).
Ensure the office, house, rooms, units, and yard are clean and fit for occupancy, where applicable. Provide and assist with cleaning as needed.
Act as a designated Mandated Reporter for the observed or suspected abuse and/or neglect of children, disabled individuals, dependent adults, and elder/senior citizens. Mandated Reporter also includes “Duty to Warn” which includes the responsibility to notify authorities and the intended victim(s) of physical harm.
Ensure the protection and confidentiality of all Protected Health Information (PHI) by following all policies and procedures in the Agency HIPAA Manual.
Qualifications
Lived experience as a mental health consumer or a family member of a mental health consumer or as someone who has experienced homelessness.
Ability and willingness to work with people experiencing homelessness where they are in encampments, on the street, or in shelters.
Work experience with persons who have substance abuse problems, preferably individuals who are dually diagnosed (mental health & substance abuse) is highly desirable.
Knowledge of 12-Step Programs and/or personal experience with substance abuse recovery is highly desirable.
Demonstrated knowledge of General Assistance, Food Stamps, Temporary Aid to Needy Families, Unemployment Insurance, and SSI/SSDI regulations
Certificates, Licenses, Registrations
Possess a valid California Driver’s License and current vehicle insurance. Driving records must meet, and continue to meet, the underwriting standards established by the generalized driving guidelines used by our insurance broker. Must provide proof of insurance.
Must have at least 3 or more years of driving experience.
Other Skills, Abilities, and Job Requirements
Ability to pass clearance of the Federal Bureau of Investigation (FBI) and/or Department of Justice (DOJ) background screenings
Consumer of mental health services or a family member of a mental health consumer is desirable
Work overtime as requested and approved, including after-hours duty as needed
Benefits
HOPE Cooperative (also known as TLCS, Inc.) provides a competitive benefits package, which includes, but is not limited to, the following items. Please note that benefits may be subject to change:
10.5 PTO days per year or pro-rated based on FTE status
13 PTO days per year or pro-rated based on FTE status
20 hours paid sick time
11 paid holidays
1 Personal Day
Leadership Development
Reimbursements
Eligible for Government Loan Forgiveness Programs
Employer-paid health insurance for employees and children (Kaiser, Sutter or Western Health Advantage)
HSA Contributions
Flexible Spending Account
401k match
PTO Cash Out
Voluntary Dental, Vision, Life Insurance, Accident Insurance, Disability Insurance and more
Employee Assistance Program
Regular wage step scale increases
Flexible start/end times for some positions
iPhone with unlimited data for personal/professional use and laptop for some positions
Clinical Supervision towards licensure (for certain positions and upon approval)
CEU days for certain positions
Up to $500 CEU allowance for certain positions
Annual BBQ and staff appreciation awards
Annual Gift Card Program
Referral Bonuses
All benefit offerings are subject to change and are governed by the eligibility guidelines in the Employee Handbook. This list represents a general summary of available benefits and nothing stated here should be interpreted as being included in a written offer for employment.
HOPE Cooperative (aka TLCS, Inc.) is an Affirmative Action/Equal Opportunity Employer, and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Our agency embraces a diverse & culturally rich workforce, and we welcome all candidates to apply.
