Job detail

Patient Navigator - McLaren Heart and Vascular Institute

McLaren Health Care

#Case Management #Patient Experience #Referrals #Electronic Health Record #Patient Compliance #Patient Satisfaction #Appointment Scheduling #RN License #Access Improvement #Cardiology #Performance Reporting #Cardiovascular Care

Full Time On Site 2-5 yrsPosted 2 months ago

Location

Flint, Michigan

Quick overview

The Patient Navigator acts as the central contact, guiding patients and families through their cardiovascular care pathway, coordinating appointments, testing, and referrals across various McLaren entities. This role ensures continuity of care, enhances the patient experience, and supports efficient cardiovascular services aligned with system standards.

Requirements summary

A minimum of three years of clinical experience in cardiology, interventional cardiology, or cardiac surgery is required for this role. Preferred qualifications include a current Registered Nurse license in Michigan, two years of experience in a multi-hospital system, and two years in care coordination or case management.

professional certificatePatient NavigationSchedulingPatient EducationCare CoordinationElectronic Health RecordContinuity of CareProcess StandardizationData CollectionCompliance MonitoringAccess ImprovementReferral Management

Job description

Serving as a central contact, the navigator helps patients and families understand their care pathway, schedule timely appointments, and coordinate referrals across McLaren subsidiaries and affiliated physician practices.
The role ensures continuity, enhances the patient’s experience, and supports high-quality, efficient cardiovascular care aligned with McLaren’s systemwide standards.
Essential Functions and Responsibilities: Serves as the primary point of contact for patients navigating cardiovascular care, including general cardiology, interventional cardiology, and cardiac surgery.
Coordinates appointments, testing, procedures, and consultations across McLaren hospitals, outpatient centers, and physician offices.
Facilitates timely referrals between referring and receiving providers to ensure continuity of care.
Assists patients and families in understanding diagnoses, treatment options, care plans, and next steps.
Collaborates with subsidiary hospital cardiovascular teams to standardize navigation processes and share best practices.
Works closely with cardiologists, interventional cardiologists, cardiac surgeons, and other specialists to align scheduling and transitions of care.
Utilizes the electronic health record to document navigation activities and track patient progress.
Monitors patient compliance with follow-up and care plans; identifies and resolves barriers to access.
Supports systemwide initiatives to improve access, patient satisfaction, readmissions, and outcomes.
Participates in committees, multidisciplinary rounds, and case conferences.
Collects data for navigation metrics, access dashboards, and performance reporting.
Promotes patient education and empowerment throughout the care continuum.
Performs other duties as assigned. #LI-KH1

Required

3 years of clinical experience in cardiology, interventional cardiology, or cardiac surgery
Preferred: Current Registered Nurse (RN) license 2 years experience in a multi-hospital or integrated health system 2 years experience in care coordination, case management, or navigation preferred. Advanced Cardiovascular Life Support certification Current Registered Nurse (RN) license in the State of Michigan