Medical Office Assistant

Job DetailsJob Location

Richmond, VA 23223Medical Office Assistant Capital Area Health Network (CAHN) – Richmond, VA Full‑Time | On‑Site Make a lasting impact with Capital Area Health Network (CAHN), a dynamic and growing Federally Qualified Health Center (FQHC) in Richmond, VA. We are expanding our team and seeking mission‑driven professionals committed to improving community health. At CAHN, we innovate, we serve with purpose, and—simply put—we are better together. Join a workplace where your contributions directly support accessible, high‑quality healthcare for all. Our Core Values Compassion—We treat every person with dignity, fairness, and inclusivity. Accountability—We protect the confidentiality of patients and staff and are transparent with stakeholders. Reverence – We serve and uplift our community with respect and humanity. Excellence—We pursue continuous learning and deliver culturally responsive, high‑quality care. Stewardship—We responsibly manage our resources to strengthen both CAHN and the community. Our Mission To deliver effective, accessible, and culturally responsive care, education, and advocacy that promote health and quality of life. Job Summary The Medical Office Assistant provides essential administrative and clinical support to ensure the efficient operation of the medical practice. This role serves as a primary point of contact for patients and supports a welcoming, patient‑centered environment. Responsibilities include scheduling, check‑in and check‑out procedures, insurance verification, and maintaining accurate medical records. Essential Functions The following duties are considered essential functions. Reasonable accommodations may be made in accordance with the ADA to enable individuals with disabilities to perform these functions. Manage and process patient referrals to specialty providers, ensuring appointments are scheduled accurately and in a timely manner. Provide bilingual support (Spanish and English) to assist patients in understanding referral processes, appointments, and required documentation. Communicate with external provider offices, insurance companies, and specialists to confirm appointments, verify availability, and resolve referral‑related concerns. Monitor referral progress, follow up with patients, and ensure all referrals are completed within expected timeframes. Maintain thorough, accurate, and up‑to‑date referral documentation within the Electronic Health Record (EHR) system. Assist with insurance verification, prior authorizations, and obtaining necessary approvals for specialty services. Ensure patients receive reminders and follow‑up notifications regarding referral appointments. Collaborate with clinical and administrative teams to troubleshoot referral issues and support continuity of care. Perform other job‑related duties as assigned by management.

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