Job detail

Community Health Worker/CMA - Primary Care - 65 Plus-Savannah

Ochsner Health

#Case Management #Behavioral Health #Patient Advocacy #Health Education #Healthcare #Social Work #Psychology #Public Health #Motivational Interviewing

Quick overview

The Community Health Worker provides care management, health education, and resource referrals to support patients with chronic diseases and social needs. They also act as a bridge between patients and the care team while mentoring and training other staff members.

Requirements summary

Candidates must have an Associate's degree and at least 2 years of experience in social services or case management, or a Bachelor's degree in a related field. A Community Health Worker training certificate is required to be obtained within one year of hire.

associate degreebachelor degreeprofessional certificateMentoringCommunication skillsInterpersonal skillsDatabase managementData entryPatient advocacyMotivational interviewingCase managementCommunity outreachCare managementHealth educationHealth coachingChronic disease managementInterdisciplinary care planningBehavioral health counseling

Job description

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job conducts care management focused on social determinants and chronic disease management, including mental health assistance and management. Conducts health education, resource referrals, and community outreach including inter/intra agency collaboration. Serves as a bridge between patient needs and care team guidance. Mentors and trains CHWs in training. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion. Education Required - Associate’s degree Preferred - Bachelor’s degree in Public Health, Social Work, Education, Psychology or a related field Work Experience Required - 2 years’ experience in Social Service, Case Management or Chronic Disease Care Management A Bachelor’s degree will be accepted in lieu of 2 years of work experience
Certifications Required - Community Health Worker training certificate must be obtained within 1 year of hire Knowledge Skills and Abilities (KSAs) Must have computer skills and dexterity required for data entry and retrieval of information. Effective verbal and written communication skills and the ability to present information clearly and professionally. Must be proficient with Windows-style applications, various software packages specific to role and keyboard. Ability to communicate with individuals to educate and facilitate problem-solving. Strong interpersonal skills and ability to work with community members from diverse backgrounds. Case management skills and ability to plan treatments. Active facilitator in interdisciplinary care planning and coordination. Working knowledge and confidence in utilizing health coaching and motivational interviewing skillsets. Utilize data and reports in care coordination activities and tracking patient progress. Ability to work independently. Organizational skills and ability to maintain a database. Job Duties Assists with chronic care management by providing patient follow-up services and documenting patient outcomes, educating patients, providing treatment options, and facilitating support groups. Works with patients both in person and telephonically to initially assess and address patient needs, with ongoing monitoring of patient throughout continuum of care. Engages in intra- and inter-agency collaboration by coordinating patient care across health systems and navigates community resource and advocates for patients and community members. Provides community health education and outreach to inform individuals, families and local agencies about health and wellness service; coordinates group health educations sessions and assists with health fair events. Provides behavioral health counseling and support as part of an established treatment plan. Provides culturally aware social support and assistance with capacity building/motivational support. Acts as a health care coach including self-management support, goal setting, and individualized action planning. Develops, tracks and maintains database of community outreach activities for grant tracking and reporting. Pulls and reviews reports to monitor care coordination activities and tracks patient progress and outcomes. Acts as a preceptor to CHWs to adequately train them in all job functions, while mentoring/consulting with new CHWs to help settle into their role. Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style. Performs other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Physical and Environmental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible. Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid. The incumbent has no occupational risk for exposure to communicable diseases. Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role. Are you ready to make a difference? Apply Today! Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website. Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C. Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities. Ochsner Health is the leading not-for-profit healthcare provider in the Gulf South, delivering expert care at its 46 hospitals and more than 370 health and urgent care centers. For 12 consecutive years, U.S. News & World Report has recognized Ochsner as the No. 1 hospital in Louisiana. Additionally, Ochsner Children’s has been recognized as the No. 1 hospital for kids in Louisiana for three consecutive years. Ochsner inspires healthier lives and stronger communities through a combination of standard-setting expertise, quality and connection not found anywhere else in the region. In 2023, Ochsner Health cared for more than 1.5 million people from every state in the nation and 65 countries. Ochsner’s workforce includes more than 38,000 dedicated team members and over 4,700 employed and affiliated physicians. To learn more about how Ochsner empowers people to get well and stay well, visit Ochsner Health is proud to be an Employer of Choice. Ranked one of Newsweek's list of America's Greatest Workplaces for Diversity of 2024 Becker's Healthcare listed Ochsner Health as 150 Top Places to Work in Healthcare Awarded Culture Awards for Purpose and Values and Healthcare Industry by Top Workplace Ranked as a 2023 Top Workplace in the USA! The Top Workplaces USA award is based entirely on feedback from an employee engagement survey completed by the employees of participating workplaces. Awarded Top Work Places 2023 for six consecutive years by The Times-Picayune Earned 2022-2023 Great Place to Work Certification™ Ochsner Health named to Newsweek's America's Greatest Workplaces for Parents and Families 2023 Opportunities listed here represent open positions at Ochsner Health and Ochsner Health managed entities.

Community Health Worker/CMA - Primary Care - 65 Plus-Savannah

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Quick overview

Requirements summary

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