Case Manager - 5038

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.

Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention.

The Living Room is the BronxWorks central location for its adult homeless services. BronxWorks operates three 24-hour programs that include a drop-in center, a 50-bed safe haven for chronically street homeless adults, and our borough wide mobile street outreach program. All of the programs provide direct services to street homeless individuals in the Bronx including case management, food, clothing, emergency shelter, referrals to NYC shelters, and permanent housing placement.

Responsibilities

• Provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries and follow-up.
• Manage a case load for a diverse client population.
• Monitor and document client progress toward service plan goals.
• Document all interactions with, or on behalf of, clients.
• Maintain familiarity with program resources available on and off-site.
• Provide group counseling as assigned by the program director.
• Coordinate client services with other social service, mental health, medical, employment, educational, child care and other providers.
• Conduct regular case conferences with clients and service providers as required.
• Complete program reports on a monthly basis, or more frequently as required.
• Report to, and meet with, supervisor on a monthly basis.
• Conduct home visits and other field work, as required.
• Perform additional duties as assigned.

Qualifications

• Bachelor’s degree in social work or another related field of study.
• One-year of case management or relevant work experience preferred.
• Engaging personality and detailed orientated skills are essential.
• Strong oral and written communication, time management and organizational skills are necessary.