Case Manager BSW

Licensure

Registered nurse in Virginia or Social Work degree required. Case Management Certification preferred.

Additional Skills/Requirements Required

Weekend and holiday coverage. Strong problem-solving skills. Ability to apply critical thinking in a variety of situations. Effective verbal and written communication skills with all levels of staff. Basic computer competency. Advanced assessment and teaching skills. Knowledge of medical terminology. Strong Customer Relation skills. Excellent organizational skills with the ability to manage, prioritize, and follow through multiple tasks.

Additional Skills/Requirements Preferred

Knowledge/Competence of Microsoft Office products and keyboarding.

Competencies • Communication

• Communicates effectively with people of diverse backgrounds and all levels of authority.
• Provides communication and updates to patients and guests and ensures their needs are being met, when applicable.
• Responds quickly and properly to irregular and emergency situations.
• Quality: Reviews processes, identifying and recommending opportunities for improvement.
• Monitors the quality of core Public Safety processes.
• Holds subordinates accountable for customer service standards and initiates remediation when needed.
• Maintains confidentiality in all matters related to patient care and visitor issues.
• Patient
• Service: Actively participates in identifying areas of opportunity to improve the experience for patients and guests.
• Provides cultural information to facilitate support for a treatment plan.
• Ensures that information pertaining to the patient's outpatient services, hospitalization, (i.e., advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.

The incumbent may be asked to perform additional duties as assigned.

Physical demands

Physical Demand Code

• Medium to
• Heavy
• Physical
• Demand: The job requires constant standing, frequently walking, and bending/stooping. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull 100 lbs. For any weight over 35 lbs., use Safe Handling Equipment. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Community Health.

• OTHER
• May require the use of safety equipment, such as HEPA mask, for infection prevention:
• On call responsibilities as directed:
• Ability to travel between campus buildings, remote facilities, and out of town as needed:
• Yes
• Yes
• Yes